Note: The job is a remote job and is open to candidates in USA. Keeper Security is a cybersecurity company providing secure password, access, and messaging solutions to individuals and organizations. The B2B Customer Support Representative will provide timely, professional technical support to business customers through phone, email, tickets, and chats, troubleshoot issues, maintain product knowledge, and escalate complex problems when necessary.
Responsibilities
- Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
- Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
- Know when to escalate more in-depth issues to the Tier 2 team
- Provide excellent B2B customer service and top notch support
- Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them
Skills
- 1+ years of experience in a business to business (B2B) technical support role
- Experience with Google Docs and MS-office tools
- Excellent communication and presentation skills, both written and verbal
- Ability to work independently and as part of a team in a fast-paced, high-growth environment
- Proven history of maintaining a high level of professionalism with clients
- Bachelor's degree
- Salesforce experience
- ServiceNow experience
- Technical proficiency with smartphones, tablets and computers
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
- 100% remote position from select locations
- Opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area
Company Overview