Note: The job is a remote job and is open to candidates in USA. TTEC Digital is a technology company focused on customer experience and managed services. The AWS MS Engineer will support enterprise clients by troubleshooting AWS serverless systems, maintaining system performance, building and customizing client features, handling support tickets, and improving products and tools.
Responsibilities
- Works with a variety of clients and projects to maintain customer system performance
- Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools
- Answers trouble tickets and guides customers via email, phone, and video conferences
- Maintains and updates VoiceFoundry products and tools to improve and expand our offerings to clients
Skills
- This is a **REMOTE** role located in the US
- To be considered for this role, you must be a U.S. citizen and be willing to subscribe to a Public Trust background
- Minimum of 1 year of experience with AWS Serverless concepts and services
- Must be a U.S. Citizen and willing to subscribe to a Public Trust background
- Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework
- Ability to troubleshoot malfunctioning systems, collaborate with customers and teammates to solve problems without much guidance
- Clear communication and a sense of urgency is important
- Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems
Benefits
- Remote role located in the US
- Medical, dental, vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Eligibility to participate in an annual incentive program
Company Overview