Note: The job is a remote job and is open to candidates in USA. LTM is hiring an AWS Infrastructure Support Analyst to support cloud operations and infrastructure services. The role focuses on AWS monitoring, incident and ticket management, system administration, security access management, and 24x7 operational support.
Responsibilities
- AWS Cloud Operations and Infrastructure Support
- AWS EC2 VPC IAM S3 EBS Route 53 Load Balancers
- AWS CloudWatch Monitoring Management
- AWS Backup and Basic RDS Administration
- Windows Server Linux Administration
- Networking Fundamentals TCPIP DNS VPN Firewall Concepts
- Incident Service Request and Problem Management
- ServiceNow ITSM Tool Operations
- Basic Security Access Management
- Shift based 24x7 Cloud Operations Support
- Documentation Runbooks and SOP Maintenance
- Incident Triage and Initial Troubleshooting
- Ticket Queue Management
- SLA Adherence and Escalation Management
- Change Execution and Validation
- Customer Communication and Status Updates
- Knowledge Management and Continuous Improvement
Skills
- AWS Cloud Operations and Infrastructure Support
- AWS EC2 VPC IAM S3 EBS Route 53 Load Balancers
- AWS CloudWatch Monitoring Management
- AWS Backup and Basic RDS Administration
- Windows Server Linux Administration
- Networking Fundamentals TCPIP DNS VPN Firewall Concepts
- Incident Service Request and Problem Management
- ServiceNow ITSM Tool Operations
- Basic Security Access Management
- Shift based 24x7 Cloud Operations Support
- Documentation Runbooks and SOP Maintenance
- Incident Triage and Initial Troubleshooting
- Ticket Queue Management
- SLA Adherence and Escalation Management
- Change Execution and Validation
- Customer Communication and Status Updates
- Knowledge Management and Continuous Improvement
- AWS Certified SysOps Administrator Associate
- AWS Certified Cloud Practitioner
- ITIL Foundation v4
- Microsoft Azure Fundamentals AZ900
- AWS Infra Services
- 7Hashi Corp Terraform Associate
Benefits
- Remote work arrangement
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
- Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Company Overview