Note: The job is a remote job and is open to candidates in USA. TekSynap is a fast-growing high-tech company focused on delivering information management and technology solutions for Federal Government customers. The Senior AWS Connect System Administrator will administer AWS-based telecommunications infrastructure, manage Amazon Connect and cloud services, monitor and secure systems, automate provisioning, support backup and recovery, and participate in DevSecOps, Agile, and on-call activities.
Responsibilities
- Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3
- Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines
- Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication
- Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime
- Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards
- Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration
- Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements
- Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers
- Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos
- Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems
Skills
- * Minimum of a Secret Clearance
- * Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration
- * In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/GTC, RingCentral, Vonage Contact Center
- * Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation
- * Relevant Azure or any secure GovCloud environment can be substituted for AWS experience
- * Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing
- * Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe.)
- * 7+ years of experience administering Linux systems
- * Hands-on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar
- * Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls
- * Active Secret Clearance Required
- * US Citizen
- * Location: Remote
- * Remote or In-Person: 100% remote/nationwide (with one initial visit to Clarksburg, WV – travel reimbursed)
- * Work schedule: Schedule is an 8-hour day shift Monday – Friday
- + Core work hours are 9:00 a.m. through 4:00 p.m. ET
- + 8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET
- While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear
- The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl
- The employee is regularly required to lift up to 10 pounds
- The employee is frequently required to lift up to 25 pounds; and up to 50 pounds
- The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
- * 3+ years of AWS, Azure, or Google cloud infrastructure experience, preferably within GovCloud or similar secure environments
- * A background in telecom/VoIP (Avaya, Cisco, Vonage etc) is helpful but not required
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401K
- Life insurance
- Short-term disability plans
- Long-term disability plans
- Vacation time
- Holidays
- 100% remote/nationwide work arrangement
- Travel reimbursed for one initial visit to Clarksburg, WV
Company Overview