Note: The job is a remote job and is open to candidates in USA. Marathon TS is seeking an Atlassian Platform & ITSM Engineer to support the Architecture & Service Excellence SDLCNext Support Team. The role administers and configures Atlassian platforms, supports ITSM operations, delivers integrations and automation, develops reporting, and manages platform enhancements from requirements discovery through implementation and continuous improvement.
Responsibilities
- Translate requirements into clear process flows, solution options, implementation proposals, delivery timelines, risks, dependencies, and decision points
- Manage platform enhancements and process-improvement efforts from intake through design, configuration, testing, release, adoption, and closure
- Conduct gap analyses and assess proposed changes, new capabilities, and emerging technologies; provide concise recommendations grounded in user value, technical feasibility, governance, and operational impact
- Configure and maintain Jira, Jira Service Management (JSM), Confluence, and related SDLCNext capabilities in coordination with platform and application administrators
- Create and maintain projects/spaces, workflows, work and request types, fields, screens, schemes, roles, permissions, notifications, automations, dashboards, and other configuration artifacts
- Execute and validate configuration changes in test/sandbox and production environments using disciplined change, verification, and rollback practices
- Provide responsive Tier 1/2 support for service requests, access issues, workflow/configuration questions, defects, and other SDLCNext user needs; coordinate escalation when deeper platform or vendor support is required
- Support incident and problem management by documenting symptoms, reproducing issues, organizing evidence, identifying contributing factors, tracking corrective actions, and communicating status to stakeholders
- Facilitate integration requests and support the design, implementation, testing, and sustainment of integrations between SDLCNext and adjacent tools or services
- Use Jira Automation, REST APIs, scripting/plugins, or other fit-for-purpose methods to reduce manual work and improve workflow quality and consistency
- Develop and maintain queries, dashboards, reports, and metrics that provide useful operational and management insight
- Create and maintain job aids, SOPs, configuration documentation, operating guidance, and other materials that make support processes repeatable and auditable
Skills
- 5+ years of combined experience in enterprise platform engineering or administration, business/process analysis, ITSM, or a closely related discipline
- Demonstrated hands-on experience administering Jira and/or Jira Service Management in an enterprise environment
- Experience supporting Confluence and integrating Atlassian tools with other enterprise systems
- Working knowledge of ITSM practices including service request, incident, problem, change, release, and configuration management
- Prior federal, DoD, or other highly regulated technology experience
- U.S. citizenship and ability to obtain and maintain a Common Access Card (CAC)
- Familiarity with REST APIs, ScriptRunner, marketplace applications, or similar extension mechanisms is strongly preferred
- Current CompTIA Security+ or equivalent DoD-aligned certification is strongly preferred
- Bachelor's degree in Information Technology, Computer Science or a related field is preferred
- Atlassian administration certification or advanced Jira/JSM administration training; experience with Atlassian Data Center is particularly valuable
- ITIL certification or practical experience applying ITIL-aligned service-management practices
- ITIL, Atlassian, Agile, Scrum, SAFe, PMP/CAPM, or comparable platform, service-management, or delivery certification
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