Note: The job is a remote job and is open to candidates in USA. Best Companies Group is hiring an Associate Program Manager to coordinate cross-functional workstreams and keep programs on schedule. The role supports project planning, partner coordination, customer data and CRM management, website readiness and updates, risk escalation, and program reporting.
Responsibilities
- Assist in developing detailed project plans that define scope, timelines, resource allocation, and success criteria to ensure clear and achievable objectives
- Confirm each program website is ready to launch, and address gaps to get to readiness
- Build and maintain the program's ClickUp space, with tasks, owners, and due dates
- Set up the program in BCG's CRM and keep its records accurate
- Coordinate with program partners on deliverables, timelines, and handoffs
- Assist with customer data management in Excel and BCG's CRM
- Own the program partner experience by managing inquiries and engagement ensuring brand voice, responsiveness, and connection
- Assist with routine web page updates in WordPress
- Identify operational risks, issues, dependencies, and key decision points; escalate concerns promptly and find and implement improvements to ensure proactive mitigation
- Act as a point of contact for internal teams and program partners, using BCG’s policies to answer questions and resolve issues. Lead resolutions to complex disputes and policy exceptions
- Draft status reports and summaries for the Program Manager and Program Partners, including simple forecasts of where registrations are headed
- Help build and improve tracking workflows, risk checklists, and project guidelines so programs run consistently across teams
- Establish and maintain effective communication channels to manage stakeholder expectations, align priorities, and foster strong collaborative relationships across teams
Skills
- Experience coordinating programs, projects, or operations
- Working knowledge of project management tools (ClickUp or similar) and CRM systems
- Strong spreadsheet skills, including managing customer data, analyzing registration data, and tracking pace against goals
- Clear written communication for weekly updates and partner coordination
- Ability to manage multiple deadlines and programs at the same time
- Detail-oriented, with a habit of checking work before it goes out
- Proactive about raising risks and pacing concerns early
- Willing to help with customer data and routine web updates as needed
- Reliable home internet connection with minimum 50mbps up/10mbps down
- WordPress experience, preferred
Benefits
- Employer-funded Individual Coverage Health Reimbursement Arrangement (ICHRA) that provides employees with tax-free funds to help pay for individual health insurance premiums
- Supplementary vision and dental options
- Company paid Life, AD&D Insurance & Short and Long-Term Disability coverages
- Employee Assistance Program
- Unlimited PTO
- Sick Time
- Summer weekend jumpstart hours
- Over 10 holidays paid
- Tuition Assistance Program
- 401K with a company match
- Growth opportunities to build your career
- Learning & Development programs
Company Overview