Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company that empowers local economies by revolutionizing the delivery experience. The Associate - Product Operations role focuses on driving product and quality strategy for new business lines, ensuring alignment with market expectations, and optimizing service offerings for growth.
Responsibilities
- Drive the product and quality strategy for one of our newest business lines
- Quickly become an expert about our product, operations, and Merchants
- Be on the forefront of driving Merchant growth by ensuring we have a product strategy aligned with market expectations; monitoring our service quality and deep diving when we deviate from expectations; and providing recommendations to product and operations teams on how to optimize our service offering to meet the growing needs of our Merchant and Customer base
- Perform comprehensive analysis and make insightful recommendations about our business strategy with the ultimate goal of helping DoorDash disrupt a new industry
- Bring structure to undefined opportunities by creating and implementing high-impact playbooks, models, processes, and tools that help us grow business more quickly and effectively
- Work cross-functionally with our Business Development, Product, Logistics, and operations teams to influence roadmaps and set requirements
- Understand the needs of our partners, prioritize those needs by impact, assess tradeoffs, and design solutions to drive both speed and quality outcomes
- Solve key problems with a data-driven, first-principles approach (identification, sizing, pricing, impact, root causing, trade offs)
Skills
- Have strong cross-functional skills and experience with projects spanning multiple teams
- You are organized and appreciate the importance of following process and thorough documentation
- Have previous experience working in eCommerce and/or logistics
- Are curious about the business and how things work; you ask great questions and are not afraid to challenge the status-quo
- Act with urgency and take ownership; you quickly jump on the most important issues and you are capable of driving multiple work streams simultaneously
- Understand the needs of our partners, prioritize those needs by impact, assess tradeoffs, and design solutions to drive both speed and quality outcomes
- Solve key problems with a data-driven, first-principles approach (identification, sizing, pricing, impact, root causing, trade offs)
- Bring structure to undefined opportunities by creating and implementing high-impact playbooks, models, processes, and tools that help us grow business more quickly and effectively
- Work cross-functionally with our Business Development, Product, Logistics, and operations teams to influence roadmaps and set requirements
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Premium healthcare
- Wellness expense reimbursement
- Paid parental leave
- For salaried roles: flexible paid time off/vacation
- For salaried roles: 80 hours of paid sick time per year
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week)
- For hourly roles: paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)
Company Overview
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