Note: The job is a remote job and is open to candidates in USA. TekWissen is a global workforce management provider offering strategic talent solutions to clients worldwide. The Associate Product Manager will support the development and expansion of the Services Central digital platform by coordinating Phase 2 workstreams, documenting requirements, supporting testing and implementation, and tracking milestones. The role works cross-functionally with product leadership, project management, IT, service operations, commercial teams, and regional stakeholders.
Responsibilities
- Support Phase 2 Services Central workstreams, including eCommerce integration, customer-facing documentation and training integration, integration with MSD service and software portals, and AI Virtual Assistant and supporting service documentation capabilities
- Research business processes, customer needs, and competitive practices to support product decisions
- Gather, clarify, and document business, customer, and user requirements with subject matter experts
- Translate requirements into user stories, acceptance criteria, workflow descriptions, and process documentation
- Assist the Product Manager with maintaining feature lists, backlog information, and delivery documentation
- Collect and organize feedback from internal stakeholders and users for review with product leadership
- Organize and support workshops, working sessions, and stakeholder reviews
- Capture meeting notes, document decisions, assign actions, and follow up with owners
- Coordinate follow-up activities to help ensure actions and deliverables remain on schedule
- Identify potential risks and unresolved decisions and escalate them to project leadership in a timely manner
- Maintain project documentation and ensure materials are available in appropriate shared locations
- Assist with user acceptance testing and business validation activities
- Work with business users and subject matter experts to organize testing feedback and open issues
- Support business readiness and launch activities for new Services Central capabilities
- Assist with training, stakeholder enablement, and implementation activities
- Support post-launch feedback collection and document enhancement opportunities
- Prepare regular project and product status updates for working teams and leadership
- Develop presentations, process maps, trackers, and other materials to communicate progress and support decision-making
- Help track adoption, usage, customer experience, and other agreed performance measures
- Support project leadership with ad hoc analysis and coordination activities as priorities evolve
- Maintain clear documentation of decisions, requirements, open items, risks, and next steps
- Contribute to requirements and workflow documentation, user stories, acceptance criteria, workshop materials, stakeholder follow-up, status reporting, business readiness, training, implementation, launch, and handover documentation
Skills
- Bachelor's degree in Business, Marketing, Engineering, Science, Information Systems, Project Management, or a related discipline, or equivalent relevant professional experience
- Approximately 3–5 years of professional experience in product management, project coordination, business operations, digital programs, marketing, customer experience, IT/business projects, or a related field
- Experience supporting cross-functional projects involving multiple stakeholders and competing priorities
- Experience gathering and documenting business requirements, processes, actions, or project deliverables
- Strong organizational and project coordination skills
- Ability to manage multiple assignments, deadlines, and follow-up activities simultaneously
- Strong written and verbal communication skills
- Comfortable working with stakeholders across different functions and organizational levels
- Ability to take complex or loosely defined information and organize it into clear documentation and actionable next steps
- Strong attention to detail and follow-through
- Practical problem-solving skills and the ability to identify when an issue should be escalated
- Ability and willingness to ask questions, learn quickly, and work with subject matter experts in unfamiliar areas
- Experience preparing presentations, project updates, trackers, meeting materials, process maps, and other documentation
- Working knowledge of productivity and collaboration tools such as PowerPoint, Excel, Teams, and SharePoint
- Fluent in English
- Exposure to digital products, software platforms, customer portals, eCommerce, service operations, or technology-enabled business processes is preferred
- Experience supporting testing, implementation, product launches, change management, or business-readiness activities is beneficial
- Experience working in a large or matrixed organization is helpful but not required
- Experience or exposure to customer service portals, digital customer experiences, eCommerce, knowledge-management platforms, learning-management systems, digital training, AI-enabled customer-support tools, service case management, field service processes, B2B digital platforms, scientific instrumentation, capital equipment, industrial technology, or technical service organizations is beneficial
- Direct experience with electron microscopy, focused ion beam systems, or MSD products is not required; an interest in learning the business, customer workflows, and Services Central platform is more important
Benefits
- Work Type: Remote
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