Note: The job is a remote job and is open to candidates in USA. MarketSource is a sales acceleration company that delivers managed sales and customer experience solutions for B2B and B2C brands. The Program Manager will lead a Consumer Packaged Goods program, manage client relationships and financial performance, and direct team recruitment, development, and execution of sales and account-management strategies.
Responsibilities
- Oversee the execution of CPG sales and account-management strategies across retail, wholesale, grocery, drug, club, mass, specialty, distributor, and e-commerce channels, as applicable
- Ensure programs effectively execute against core CPG growth drivers, including distribution, pricing, shelving, merchandising, promotional activity, innovation, assortment, and product availability
- Plan and direct the program’s activities to achieve financial and performance targets mutually established by MarketSource and the client
- Direct functions and performance within the program, including oversight and monitoring of employee activity
- Manage client commitments and expectations
- Monitor Program objectives and provide critical performance feedback to the client and leadership
- Coach and develop team members to drive performance and exceed program goals and objectives
- Develop and implement processes to measures and drive performance
- Provide analysis for ad-hoc executive management reporting
- Coordinate contingency plans supporting business continuity when employees are unavailable for extended periods of time
- Manage Program Profit & Loss
- Perform regular financial and program reviews with client’s management staff and MarketSource
- Manage and direct staff including recruitment, selection, and development to achieve Company goals and objectives
- Define, plan, communicate, and measure employees on team objectives associated with effective territory management within, and in conjunction with, program initiatives
- Instill a strong operating rhythm within the team that fully leverages the CRM tool for account management, forecasting, and reporting
- Manage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employees
- Ensure effective control of results, and takes corrective actions to guarantee that achievement of objectives fall within designated expectations
- Assist team with maintaining relationships, negotiating, and closing opportunities
- Train team on necessary skills, tools utilization, product information, and business intelligence
Skills
- Strong understanding of the Consumer Packaged Goods industry, including manufacturers, retailers, wholesalers, distributors, brokers, and other channel partners
- Strong understanding of CPG sales fundamentals, including distribution, pricing, shelving, merchandising, promotional planning, innovation, assortment, category management, and customer development
- Proven experience developing, implementing, and managing high performance Programs with aggressive goals and delivering successful results
- High tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needs
- Strong business acumen
- Ability to build strong partnerships with internal employees as well as external stakeholders
- Proven ability to analyze and improve work processes for efficiency
- Demonstrated ability to be a team player/coach
- Demonstrated leadership, motivational and influencing skills
- Excellent written, oral and presentation skills
- Ability to maintain professional demeanor; demonstrate integrity and confidentiality
- Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)
- Bachelor's degree in business administration or related field, or equivalent experience in lieu of degree
- 3+ years' experience in sales environment
- ~25% travel within the market with occasional out of state and overnight travel
Company Overview