Note: The job is a remote job and is open to candidates in USA. PSTrax is a SaaS software company serving the public service industry and helping first responders streamline operations checks, rig tracking, and inventory tracking. The Associate Product Manager supports product delivery through customer discovery, market and usage analysis, requirements definition, prioritization, and coordination with product, marketing, sales, customer success, and engineering teams.
Responsibilities
- Own the cadence of customer conversations that feeds product decisions. Schedule and run discovery calls, capture what was said, and make sure findings reach the Product Manager and the VP of Product in a usable form
- Assist the Product Manager to ensure go-to-market readiness for new features by collaborating with Marketing on messaging, Sales on enablement materials, and Customer Success on training and support
- Own the demo and trial environments that Sales and Customer Experience depend on, and keep them representative of what customers actually see
- Gather, analyze, and prioritize customer feedback, usage data, and market research to help make informed product decisions
- Assist the Product Manager to define clear product requirements, user stories, acceptance criteria, and success metrics
- Leverage AI tools to enhance product research, streamline workflows, and support data-driven decision-making
- Stay ahead of product, design, and technology trends to identify opportunities for product innovation and market differentiation
Skills
- Minimum 2 years at PSTrax (or similar GovTech company) in a customer facing role, or equivalent direct experience working in a fire, EMS, or law enforcement agency
- Demonstrated ability to talk to customers
- Working fluency with AI tools for research, analysis, and drafting
- Analytical mindset with comfort using data to make informed decisions
- Travel is required to support business operations, customer engagements, meetings, trainings, conferences, or other company initiatives. The frequency and duration of travel will vary based business needs and may change over time. Typical travel may be around 4-6 times a year
- Other important soft skills – team player, self-starter, quick learner, detail oriented, and positive attitude with excellent time management and organization skills
- Prior product management experience is helpful, but not required
Benefits
- Make a real impact in a job with meaning and purpose serving first responders
- Work in an innovative, fast-growing company where what you do directly relates to the company’s success
- We have small teams where every voice matters and yours will be heard
- Freedom to work remotely - if you're productive, we're happy
- Wear multiple hats in an environment where every day is different
- Enjoy team and company-oriented events throughout the year
- Feel secure with fully covered employee health, dental, and vision insurance
- Employer-paid HSA contributions
- Fully funded short-term disability insurance
- Optional life and long-term disability insurance
- 401K with up to 4% company matching
- Monthly internet stipend
Company Overview
Company H1B Sponsorship