Note: The job is a remote job and is open to candidates in USA. Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions. The Associate Operations Support Specialist II will monitor system alerts, troubleshoot electro-mechanical hardware issues using established protocols, maintain detailed logs, and provide flexible afternoon and weekend operational coverage.
Responsibilities
- Learn and understand novel electro-mechanical hardware systems and operations
- Monitor system alerts and notifications during assigned shifts
- Follow established troubleshooting protocols to address issues
- Execute problem-solving actions based on provided flowcharts
- Restart hardware systems or escalate issues to senior engineering staff as needed
- Maintain detailed logs of alerts and actions taken
- Ensure all issues are resolved within the allotted time or escalated appropriately
- Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed
Skills
- Previous experience in operations, dispatch, or customer support roles
- Basic technical aptitude; prior experience with dashboards or similar systems is a plus
- Familiarity with troubleshooting hardware and software systems and technology
- Ability to follow detailed instructions and processes
- Strong problem-solving skills with a focus on execution
- Attention to detail and the ability to work independently
- Excellent communication skills
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Willingness to provide flexible shift coverage, supporting team members during vacations or absences
- A Bachelor's degree in a related field is preferred
Benefits
- This position is remote.
- Pre-IPO stock options
Company Overview
Company H1B Sponsorship