Note: The job is a remote job and is open to candidates in USA. Madrigal Pharmaceuticals is a biopharmaceutical company focused on developing novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH). The Associate Director, Specialty Pharmacy Operations directs and enhances specialty pharmacy operations, monitors vendor performance, improves patient access and adherence, and collaborates with internal and external stakeholders to deliver effective programs and measurable outcomes.
Responsibilities
- Acquire and maintain deep understanding of NASH disease state, Rezdiffra™ clinical data and commercialization strategy
- Closely monitor SP performance to ensure contractual obligations are meeting / exceeding obligations
- Implement specialty pharmacy program services, enhancements, and operational efficiencies with the goal of positively impacting patient access, adherence, awareness, and affordability
- Maintain SP program correspondence, scripting, and collateral via internal legal and regulatory approval processes
- Partner with internal operations and data analytics teams to continuously evaluate and analyze specialty pharmacy vendor performance relative to goals and objectives
- Support Quarterly Business Reviews (QBR’s) with specialty pharmacies; prepare all materials, communicate expectations to vendors, and continuously drive performance while identifying key insights to incorporate into strategic planning efforts
- Collaborate closely with Consumer Marketing and Patient Access teams to enhance SP program to continuously meet the needs of HCP’s and patients
- Develop and communicate key messages to internal and external channel partners
- Oversee operational plans, project budgets, expenses, and timelines
- Create and maintain necessary policies, procedures, and business rules for all distribution programs
- Consistently deliver measurable business outcomes based on program-level key performance indicators (KPIs) and provide timely program-level reporting to leadership
- Consistently deliver outcomes with cross functional impact, tackle projects with increased complexity, and influence change management to operations function across internal teams
- Ensure the highest level of ethics, quality, and compliance by demonstrating in depth knowledge of laws that govern market access and channel activities
- Conducts all activities in compliance with all applicable federal, state and local laws and regulations and company policies
Skills
- Bachelor's degree required
- 10-12+ years of related experience in the biopharma industry with a proven, consistent history of high performance in a broad range of operations focused roles
- 3+ years of experience operationalizing specialty pharmacy programs and networks required
- Ability to develop insights from data trends to improve program performance
- Ability to work effectively within a cross-functional team and in an environment of rapid change
- Excellent written, organizational, verbal, presentation, and communication skills a must
- Proficient in MS Office products including PowerPoint, Word, and Excel
- Advanced degree in Business or Pharmacy
- 3 - 5 years of healthcare industry customer/vendor management experience
- Experience with pre-launch drugs and new product launches
Benefits
- All employees receive equity, which we believe reinforces our ownership culture.
- Bonus
- Flexible paid time off
- Medical, dental, vision and life/disability insurance
- 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans
- Supplemental life insurance
- Legal services
- Mental health benefits through our Employee Assistance Program for employees and their family
Company Overview