Note: The job is a remote job and is open to candidates in USA. Blink Health is a healthcare technology company that builds products to make prescriptions more accessible and affordable. BlinkRx is seeking a Trainer, Growth Programs to lead onboarding, certification, ongoing training, coaching, and performance enablement for Practice Access Manager and Field Support Specialist teams. The role focuses on improving provider engagement, script growth, patient conversion, and measurable sales outcomes.
Responsibilities
- Deliver a structured onboarding curriculum for new PAMs and FSSs, covering Blink's value proposition, provider landscape, sales methodology, compliance requirements, skills used to drive outcomes, and territory management
- Partner with instructional designers to develop role-specific learning paths that accelerate ramp time and set reps up for early wins in script growth and conversion rates
- Partner with cross-functional stakeholders (Provider Operations, Marketing, and RevOps) to ensure onboarding content is accurate, current, and relevant
- Own the development and ongoing management of the Blink Sales Certification program for PAMs and FSSs
- Design tiered certification tracks (e.g., foundational, advanced, therapeutic area) with clear competency benchmarks tied to sales performance outcomes
- Administer assessments, evaluate proficiency, and issue certifications with defined renewal cycles
- Build and maintain a library of training resources including playbooks, call guides, objection-handling frameworks, product/formulary updates, and competitive positioning
- Identify skill gaps through field observation, performance data, and manager feedback; then design targeted upskilling programs to close them
- Develop and facilitate regular training touchpoints (live workshops, virtual sessions, self-paced modules) to reinforce key sales behaviors and messaging
- Provide 1:1 and group coaching to PAMs and FSSs, with a focus on selling skills, conversations with prescribers and pharmaceutical reps, and account development strategies
- Conduct field observations; deliver structured, actionable feedback rooted in Blink's methodology
- Partner with front-line managers to align on coaching priorities and embed a culture of continuous development across the team
- Establish KPIs for training effectiveness, including pre/post assessments, ramp time, certification completion rates, and correlation to script growth and revenue metrics
- Continuously iterate on programs based on field feedback, business priorities, and evolving market conditions
- Serve as a strategic thought partner to Provider Growth leadership on talent development, enablement tooling, and sales capability building
Skills
- 5+ years of experience in pharmaceutical, specialty pharmacy, or healthcare sales training, you know how to train reps to sell in a clinical, relationship-driven environment
- Proven track record designing and delivering both new hire onboarding and ongoing sales training programs in a field-based or hybrid sales organization
- Experience building or managing a sales certification or credentialing program
- Strong understanding of provider sales dynamics, including how to position value with pharma reps, practice managers, physicians, mid-level providers, and office staff
- Demonstrated ability to coach to outcomes, not just teach content, but change rep behavior in ways that show up in the numbers
- Adult learning principles and instructional design fundamentals
- Facilitation excellence, equally comfortable leading in-person workshops and virtual training sessions
- Collaborative and influence-driven, able to build trust with reps, managers, and senior leadership alike
- Highly organized, self-directed, and comfortable managing multiple programs simultaneously in a fast-paced, high-growth environment
- Experience in pharmacy benefit, PBM, or specialty pharmacy sales training
- Familiarity with LMS platforms
- Background in sales enablement or revenue operations
- Experience training teams on value-based or outcome-driven selling in a healthcare context
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