Note: The job is a remote job and is open to candidates in USA. Orange Logic provides a digital asset management platform that helps organizations manage, access, and leverage digital assets. The Associate Customer Success Manager manages customer accounts, supports platform adoption and utilization, and builds relationships that drive satisfaction, retention, expansion, and long-term success.
Responsibilities
- Support customer adoption, satisfaction, and long-term engagement with the Orange Logic platform across an assigned set of customer accounts
- Serve as a primary point of contact for customer stakeholders and maintain regular engagement
- Develop and execute customer success or account plans to support customer outcomes and platform adoption
- Collaborate with internal teams such as professional services, support, operations, and product to ensure customer needs and priorities are addressed
- Communicate effectively with internal teams and customers to maintain a high level of customer satisfaction
- Track and manage customer requests to ensure they are addressed in a timely and effective manner
- Gather and document customer feedback and share insights with product and internal teams
- Identify opportunities for increased product adoption, cross-sell, and expansion within existing customer accounts and coordinate with appropriate internal teams to pursue them
- Prepare materials, reports, or updates related to customer accounts and ongoing success initiatives
Skills
- • Obtained a bachelor degree
- • 3–5 years of experience in customer success, account management, client services, or a similar client-facing role, within a SaaS company
- • Strong communication and presentation skills with the ability to build positive relationships with customers and internal teams
- • Ability to problem-solve and translate customer needs into actionable solutions
- • Excellent interpersonal, negotiation, and conflict resolution skills; ability to manage customer expectations effectively
- • Strong organizational skills and ability to manage a portfolio of customer accounts
- • Analytical mindset with the ability to interpret customer feedback and usage patterns to support customer success outcomes
Benefits
- Medical, Dental, & Vision Insurance
- Life & Disability Insurance
- 401(k) & Roth with 4% employer match (fully vested)
- 20 Days PTO
- 8 Weeks Parental Leave
- 8 Company Holidays
- Remote Work Environment
Company Overview