Note: The job is a remote job and is open to candidates in USA. Genuine Parts Company is seeking a Senior Customer Service Representative to respond to complex customer inquiries, place and manage orders, and ensure customer expectations are met. The role develops customer relationships, supports inventory and shipping activities, negotiates pricing, and provides coaching to less experienced representatives.
Responsibilities
- Responds to complex customer inquires regarding products, provides quotes, and handles order entry
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
- Orders items to ensure appropriate inventory levels are maintained for customers
- Expedites backorders. May pull inventory and prepare order for shipment to customer
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
- Determines the most cost effective shipping method for customer orders
- May handle customer returns
- May be assigned to one customer
- Provides coaching, guidance, and direction to less experienced Customer Service Representatives
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems
- May be responsible for quality and/or safety in the branch
- Performs other duties as assigned
Skills
- Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination
- Reliability, organization, and attention to detail required
- Excellent communication skills including written, verbal, and listening
- Ability to multi-task and time management skills required
- Excellent computer skills
- Excellent negotiation skills
- Strong product knowledge
- Excellent driving record preferred
Benefits
- Options for healthcare coverage
- 401(k)
- Tuition reimbursement
- Vacation pay
- Sick pay
- Holiday pay
Company Overview
Company H1B Sponsorship