Note: The job is a remote job and is open to candidates in USA. United Concordia Dental is hiring an Associate Customer Service Representative to support members, groups, providers, and brokers in a customer service center. The role handles inquiries and complaints by telephone and email, troubleshoots issues, prepares service adjustments, maintains accurate records, and meets established production and quality standards.
Responsibilities
- Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
- Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
- Meet all production, quality, and adherence standards. Attends all required training classes
- Elevate issues to next level of supervision, as appropriate
- Maintain accurate records, including timekeeping records
- Other duties as assigned or requested
Skills
- High School Diploma or GED
- 6 months of Customer Service in a customer facing role
- Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
- Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
- Ability to take direction and to navigate through multiple systems simultaneously
- Ability to maintain composure under stressful and fast-paced conditions
- Strong written and verbal communication skills
- Ability to communicate complex information in a simple, customer facing way
- Comfortable working on a computer
- Customer Service in a call-center environment
- Customer Service in a Healthcare related call-center environment strongly preferred
Company Overview
Company H1B Sponsorship