Note: The job is a remote job and is open to candidates in USA. Pearson is seeking an Associate, Customer Service to support continuing education operations. The role generates course, instructor, and provider approval and renewal letters, responds to inquiries from agents and providers, updates contact information, and performs other assigned duties.
Responsibilities
- 55% -- generate course, instructor and provider approval and renewal letters. Update contact information
- 35% --Answer incoming calls from agents and providers
- 10% -- Other duties as assigned
Skills
- * 5 + years experience with customer service in a business environment
- * Strong working knowledge of Microsoft 365
- * Strong proficiency in Excel and Word is required
- * Excellent oral and written communication skills
- * Excellent organizational skills, time management and multi-tasking skills
- * Ability to work independently
- * Excellent customer service skills, patience and effective team working skills
- * Ability to interact in a professional manner with various levels of management and with clients
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship