Note: The job is a remote job and is open to candidates in USA. Yochana is seeking an experienced Oracle Utilities Customer Care & Billing (CC&B) Functional Lead to support a large-scale data transformation and analytics initiative. The role serves as the primary liaison between business stakeholders, Oracle CC&B subject matter experts, data architects, and data modelers, leading requirements workshops and translating utility business needs into enterprise data model requirements.
Responsibilities
- Lead discovery sessions and workshops with utility business stakeholders, product owners, operations teams, billing teams, customer service teams, and IT stakeholders
- Elicit, analyze, and document business requirements related to customer care, billing, collections, payments, meter-to-cash, service orders, and regulatory reporting
- Facilitate cross-functional workshops to align business objectives with data and analytics requirements
- Act as the trusted advisor and Oracle CC&B SME for customer and client stakeholders
- Manage requirement traceability and ensure alignment between business needs and delivered data solutions
- Provide deep functional expertise across Oracle CC&B modules including:
- Analyze CC&B data structures and business processes
- Identify key business entities, relationships, and data dependencies within CC&B
- Create and maintain:
- Support testing, UAT, and business stakeholder sign-off
Skills
- • Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field
- • 8+ years of experience in Oracle Utilities CC&B
- • 5+ years of experience leading business requirements workshops
- • Strong understanding of utility business processes and meter-to-cash lifecycle
- • Experience working directly with utility clients and business stakeholders
- • Experience supporting enterprise data warehouse, data lake, or analytics initiatives
- • Ability to translate functional requirements into data requirements and data models
- • Strong communication and stakeholder management skills
- • Oracle CC&B
- • Utility Customer Information Systems (CIS)
- • Meter-to-Cash
- • Billing & Collections
- • Customer Care Operations
- • Utility Business Processes
- • Workshop Facilitation
- • Business Analysis
- • Stakeholder Management
- • Requirements Elicitation
- • Process Modeling
- • Executive Communicate
Benefits
- Fully remote within the USA
Company Overview
Company H1B Sponsorship