Note: The job is a remote job and is open to candidates in USA. Connective is a mission-driven civic technology and social services nonprofit working to make support more connected, empathetic, and accessible. The Associate Analyst, Data & Technology will support the Salesforce ecosystem by translating operational needs into user-centered solutions, improving data quality, and maintaining technology systems for disaster case management, home repair, and public benefits programs. The role also involves coordinating system enhancements, analyzing data, and supporting user testing, documentation, training, and adoption.
Responsibilities
- Gather requirements and translate business needs into Salesforce solutions
- Coordinate with internal teams and Salesforce consultants on system enhancements
- Configure and optimize Salesforce reports, dashboards, workflows, and data structures
- Support Salesforce data quality initiatives through audits, validation, deduplication, and process improvements
- Maintain and prioritize a backlog of product enhancements and technology requests
- Assist with user testing, documentation, training, and adoption of new system capabilities
- Collaborate with stakeholders to align technology solutions with program goals and needs
- Analyze data to support decision-making and measure organizational impact
Skills
- 1–3 years of experience working with Salesforce in an administrative, analyst, or product-focused role
- Experience gathering requirements and documenting business processes
- Strong written and verbal communication skills
- Experience using spreadsheets and data management tools to clean, organize, and summarize information
- Exceptional attention to detail with strong organizational skills
- Ability to work effectively in a fast-paced environment
- Bachelor's degree in a related field (Information Systems, Public Administration, Sociology, Data Science, or similar) or an equivalent combination of certifications and experience
- Salesforce Administrator Certification (ADM 201) or interest in pursuing certification
- Experience with Salesforce Flow Builder, automation, or system configuration
- Familiarity with nonprofits, case management, benefits navigation, disaster recovery, or social services
- Someone passionate about using technology and data to create meaningful impact for communities and individuals in need
- Exposure to data analysis tools such as SQL, Python, Tableau, or Power BI
- Experience partnering with external consultants or development teams
- Bilingual Spanish English skills
Benefits
- Annual bonuses offered, based on your contributions and performance
- Medical, dental, vision, short-term and long-term disability, and life insurance starting on day one
- 401(k) plan with employer match of up to 6%
- Health Savings Account (HSA) or Flexible Spending Account (FSA) available
- 20 days of PTO/floating holidays plus 11 paid company holidays
- 8 weeks of parental leave at 100% pay, 4 weeks at 50% pay, plus up to 4 additional unpaid weeks; includes adoption of a child
- Access to a comprehensive Employee Assistance Program (EAP), including mental health and legal resources for you and your family
- Remote work arrangement
Company Overview