Note: The job is a remote job and is open to candidates in USA. Liberty Bank is seeking an Application Support Analyst to serve as the primary technology resource for its banking applications. The role provides technical support, manages configurations and upgrades, partners with business units and vendors, and improves the security, reliability, and efficiency of business-critical systems.
Responsibilities
- Serve as the primary administrator and support resource for assigned banking applications, providing technical support, troubleshooting system issues, maintaining configurations, and ensuring optimal application performance and availability
- Partner with business units to gather requirements, analyze processes, and recommend technology solutions, workflow enhancements, and automation opportunities that improve efficiency and support business objectives
- Act as the primary liaison between business users, software vendors, and IT teams, coordinating issue resolution, managing vendor relationships, supporting system upgrades, and participating in implementation and enhancement projects
- Maintain application security, user access controls, and system documentation while supporting audits, regulatory reviews, compliance initiatives, and adherence to organizational policies and industry requirements
- Monitor application health, identify risks and improvement opportunities, support cybersecurity and vulnerability remediation efforts, and ensure business-critical systems remain secure, reliable, and aligned with operational needs
Skills
- Minimum 3-5 years of application support, systems administration, or business systems experience
- Strong analytical and problem-solving abilities with experience diagnosing application issues, identifying root causes, and implementing effective solutions to support business operations
- Knowledge of application administration, system configuration, user access management, and troubleshooting, with the ability to translate business requirements into practical technology solutions
- Excellent communication and relationship-building skills with a proven ability to collaborate effectively with business users, vendors, and cross-functional technical teams
- Experience managing multiple priorities, projects, and deadlines in a fast-paced environment while maintaining a strong focus on customer service, process improvement, and operational efficiency
- Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Finance, or a related field preferred
- Proficiency with Microsoft Office applications and enterprise business systems; experience with Fiserv, Salesforce, LaserPro, digital banking, treasury management, or lending platforms preferred
Benefits
- Comprehensive Medical, Dental, Vision, and Life Insurance
- Solid Work/Life Balance, including PTO and paid holidays
- Financial wellness, including an FSA, 401 (k) and match, Educational Reimbursement, and Life Insurance
- Family assistance, including Adoption Assistance and EAP/Health and Welfare Assistance
- Growth opportunities, including Training and Development and Leadership Development
- Substantial perks, including Online Marketplace discounts on a variety of goods and services, ERG/ Ambassador Group, and Free and reduced-rate bank services
- Full-Remote work mode
- Opportunities for professional growth
Company Overview
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