Note: The job is a remote job and is open to candidates in USA. Bevi is a category leader in IoT-enabled beverage technology focused on transforming how beverages are delivered and consumed sustainably. The Associate Account Manager will manage a portfolio of direct-to-customer accounts, driving satisfaction, retention, expansions, upgrades, and product adoption while partnering with internal teams to support customer needs and growth.
Responsibilities
- Manage a portfolio of customers, ensuring satisfaction and retention
- Identify opportunities for upgrades, expansions, or new product adoption within existing accounts
- Build relationships with key contacts and act as their go-to resource for Bevi product knowledge
- Maintain regular touchpoints with customers through email, phone, and video check-ins
- Track all account activity and renewal data in Salesforce with precision and accountability
- Partner closely with Sales, Operations, and Marketing to resolve customer needs and identify growth opportunities
- Participate in trainings and mentorship opportunities to build skills in consultative selling and customer success
Skills
- 1-2 years of experience in account management, customer success, or a client-facing role
- Strong relationship-building and communication skills
- Organized, proactive, and comfortable managing multiple priorities at once
- Curious, eager to learn, and driven by helping customers succeed
- Passion for sustainability and enthusiasm for Bevi's mission
- Salesforce or CRM experience is a plus
Benefits
- Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
- 401(k) with company match
- Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
- Generous fully paid parental leave for both birth parents and non-birth parents
- Fully employer paid disability and life insurances
- Wellness and fitness reimbursements
- Monthly stipends for cell phone use and commuting costs
- Onsite snacks, weekly catered lunch, and unlimited Bevi
- Happy hours, team-building events, bagel breakfasts, Values awards - and more.
- Trainings and mentorship opportunities to build skills in consultative selling and customer success
- Career growth support
Company Overview