Note: The job is a remote job and is open to candidates in USA. ARDRI operates in the wholesale mortgage banking sector, providing mortgage solutions to broker partners and their borrowers. The Non-QM Wholesale Account Manager serves as the primary operations contact, managing broker relationships and overseeing the loan process from setup through closing. The role also supervises loan setup and processing support, coordinates with internal teams, resolves issues, and ensures regulatory compliance.
Responsibilities
- Supervision and coordination of Offshore Full-time Employees (FTEs) responsible for Loan Setup, Processing and Disclosure Support
- Serve as the main liaison between broker partners and internal teams
- Manage and oversee the loan process from setup to closing
- Develop and maintain strong relationships with broker partners
- Provide timely and accurate updates, both verbally and written to brokers and their borrowers regarding loan status and requirements
- Address and resolve any issues or concerns that arise during the loan process
- Collaborate with underwriting and operations teams to facilitate smooth loan processing
- Provide training and assistance to Loan Setup, Processors, and other internal team members for process improvement
- Adhere to all applicable internal, external, and regulatory procedures
- Must excel in phone communication and actively engage with relevant parties instead of relying on emails
- Perform other related duties as assigned
Skills
- Knowledge of Initial Disclosures, regulatory timelines, and fees to remain compliant
- Knowledge of mortgage loan products, underwriting procedures, creditor financial analysis techniques, investor requirements and escrow/title practices
- Knowledge of RESPA, TILA, HVCC/AIR, MDIA, Regulatory Compliance and legal requirements
- Exceptional analytical, problem solving, written and verbal communication skills
- Customer service driven; responsive to client issues and concerns internally and externally
- Strong team player, ability to work with general supervision while performing duties. Proven ability to manage multiple accounts, pipeline management and meet deadlines
- Proficient familiarity with Microsoft Office applications including Word, Excel, and PowerPoint
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