Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is seeking an Associate Account Analyst to support its Global Risk Solutions business. The role provides entry-level support for risk evaluation, pricing, underwriting workflows, policy issuance, account management, and broker and agent service.
Responsibilities
- This is an entry level position within the Account Analyst job family, with a goal of acquiring a basic understanding of risk evaluation on new and renewal business
- Gathers, organizes and enters information into pricing models; and performs the initial analysis of exposure, loss and coverage for the underwriter
- Supports the underwriter and agent/broker with highly responsive service by managing the workflow from clearance through policy issuance and file documentation
- Coordinates service requests in a timely manner
- Deconstructs submissions by identifying, gathering and entering information into systems, pricing tools and models; flagging referral triggers, and initiating/managing requests to internal service providers (e.g., rating)
- Gathers, analyzes and ensures the accuracy of pricing and proposal information (rating and pricing tool output, proposal language, coverage forms and endorsements, financial and legal agreements and offer/ disclosure /election forms) used by the underwriter to complete the coverage review, hazard analysis, pricing strategy and proposal
- Provides customer service to brokers and agents to facilitate the processing of business; answers questions, resolves problems on topics such as policy transactions, billing, and service needs
- Executes post-sale account management workflow, including initiation of billing, policy issuance, acquisition of account agreements and file documentation
- Initiates pre-renewal communications via conditional/non-renewal notice draft when necessary
- Supports the underwriter with mid-term account reviews / stewardship, ongoing service, service planning and endorsements
- Should be adept at multitasking across multiple systems simultaneously
Skills
- Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientation, written/verbal communications, organization, adaptability, courtesy, dependability and ability to learn/apply new information quickly and accurately
- Knowledge, skills and capabilities typically acquired through 2 or more years of related work experience
- Associates or bachelor's degree preferred or equivalent experience
Benefits
- This is a hybrid position. Candidates within 50 miles of select offices are expected in-office Twice a Month.
- Commission and/or bonus earnings may be included through a corresponding compensation plan for some roles, with rates varying based on multiple factors.
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- Opportunities provided through Employee Resource Groups
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