Note: The job is a remote job and is open to candidates in USA. Railbookers Group is a travel company focused on helping customers discover the world through rail journeys and travel experiences. The Assistant Business Development Manager will promote and sell Railbookers and Amtrak Vacations brands to travel agents and partners across Asia, while building relationships, delivering training, achieving sales targets, supporting marketing activities, and contributing to regional business growth.
Responsibilities
- Make daily outbound calls to travel agents and any other partners assigned to sales territory
- Develop strong relationships with travel agents and any other assigned partners at the travel agent, agency and club levels to help increase Railbookers and Amtrak Vacations trade sales
- Build productive and stable working relationships with internal functional teams and relevant cross-functional teams with minimal support or supervision from senior team members
- Conduct online webinar and in-person training for travel agents
- Develop and execute joint consumer presentations and virtual travel talks to support travel agents and other assigned agency partners
- Participate in virtual and in-person travel agent conferences as needed. (Occasionally support partners outside assigned sales territory as required.)
- Intercept customer service issues from travel agents and work with Guest Relations department to resolve, with the support of Director of Key and Host Accounts when needed
- Resolve a wide range of problems in creative ways, demonstrating good judgment and critical thinking to obtain successful solutions
- Achieve monthly assigned passenger and revenue sales targets
- Achieve daily, weekly, and monthly phone and email communication goals in accordance with specified KPIs and performance guidelines
- Monitor the performance of travel agencies, clubs and other assigned agencies on a weekly, monthly & yearly basis
- Actively seek feedback and opportunities for improvement, conducting retrospectives to diagnose and recommend improvements
- Maintain thorough and complete knowledge of Railbookers Group products, services, and brand USPs
- Ensure that travel agent partners are kept up to date with the latest brand information including itineraries, brochures, and product enhancements
- Represent the Railbookers Group brands in an appropriate and professional manner
- Model the RBG Values and Ways of Working and lead by example for more junior team members
- Support local marketing activations and in-market sales activities across Asia, including expos, consumer events, trade events, and media events
- Partner with HQ marketing to coordinate local campaigns, event materials, messaging, timelines, and post-event follow-up
- Represent Railbookers and Amtrak Vacations at local industry events, trade shows, media events, and market activations as needed
- Support lead generation and follow-up from expos, trade shows, events, and local sales activities
- Assist with special projects that expand brand awareness, increase sales opportunities, and support Asian business growth
- Travel as required for events, partner meetings, market activations, and regional business development initiatives
Skills
- 3+ years of proven inside and/or outside sales experience required
- Proven success and skill in negotiating and/or closing business with accounts
- Working knowledge of Microsoft Outlook, Word, and Excel or similar
- Excellent verbal and written communication skills
- Ability to work flexible hours, including evenings and weekends on occasion
- Ability to work virtually from home with suitable office space
- Some overnight travel required to attend partner events and internal FAM trips
- Travel industry experience preferred but not required
- Post-secondary qualification in sales, business, or marketing an asset
Benefits
- Ability to work virtually from home with suitable office space.
- Travel as required for events, partner meetings, market activations, and regional business development initiatives.
- Some overnight travel required to attend partner events and internal FAM trips.
Company Overview