Note: The job is a remote job and is open to candidates in USA. Edwards Vacuum is a global leader in vacuum and abatement systems serving critical applications across diverse industries. The Applications Engineer provides pre-sales and technical product marketing support to the Tesla/SpaceX account team by developing product recommendations, engaging customers, managing field evaluations, and solving complex equipment and process problems. The role also supports product development, technical communications, continuous improvement, and cross-functional collaboration.
Responsibilities
- Work with regional product managers and account team as appropriate to develop product value propositions, including cost of ownership modelling for individual products
- Translate customer requirements into appropriate product recommendations using applications expertise and internal tools (e.g. PumpCalc, TransCalc, TDR, AIBs)
- Prepare and communicate knowledge and understanding of customer technical needs internally
- Prepare and deliver high quality, persuasive customer and internal communications in a clear, concise and structured manner
- Maintain up-to-date knowledge of product portfolio and development roadmaps
- Clearly communicate locally derived and validated knowledge and learning collaboratively with Division and global applications team through internal presentations / meetings, Applications Information Bulletins (AIBs), and providing feedback for Tool Data Resource (TDR)
- Actively acquire knowledge to solve customer problems and create technical solutions. Become familiar with customer processes, equipment, and installed base and how Edwards’ solutions provide unique value when solving customer problems
- Collect and share internally market and competitor information, such as market share, new technologies, customer roadmap, competitor intelligence
- Recommend continuous improvement programs (CIPs) and customer corrective action requests (CARs): Investigate and implement solutions
- Participate with Technical Support colleagues in equipment failure investigations to identify root cause and drive improvements, using methodical analysis techniques (e.g. FMEA, 8D) and applications knowledge
- Actively engage in knowledge documentation and collaborative sharing using formal and informal tools, including developing best-known methods (BKMs) and applications information bulletins (AIBs), and use such knowledge to deliver best known methods to customers
- Collaborate with internal partners and colleagues to support cross-functional activities
- Ensure that all areas under direct control are conducted and work in a safe, effective, and environmentally responsible manner in compliance with the Company's Health, Safety and Environment policy and ensure that the requirements local Health and Safety legislation are met
Skills
- You will have a 4-year engineering or physical sciences degree or higher and prior semiconductor sub-fab experience, along with a background in chemical engineering or chemistry
- The ability to understand the commercial drivers behind the customer's and Edwards' technical initiatives and how they fit within the Account Team's business strategy
- Able to identify customer needs and collaborate with internal partners to develop and implement solutions
- Can convey highly technical issues in a succinct and effective manner
- Able to evaluate commercial impacts of a technical solution (return on investment, cost of ownership, benefits, share gains, etc.)
- Able to develop trusted technically credible customer relationships becoming indispensable to the customer being perceived as the go-to technical expert for vacuum pump and exhaust management solutions
- Can manage multiple projects and effectively prioritize tasks based on the evolving needs of the Account Team
- This role is remote, enabling you to work from anywhere in the U.S. We do ask for the candidate to have the ability to travel to our customer's site in Austin, TX on occasion
Benefits
- Health and wellness programs
- Retirement savings
- Employee assistance
- A strong retirement 401k plan with matching
- Paid family leave
- Health paternity/maternity leave
- Global training
- Mentorship
- Career progression pathways
- Individual learning opportunities
- Worldwide job opportunities
- Technical training from our academy
- Remote work from anywhere in the U.S.
- The tools and support you need to succeed from any location
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