Note: The job is a remote job and is open to candidates in USA. The University of Miami is a premier research institution and academic health system. The Applications Analyst supports the undergraduate Technolutions Slate CRM environment by administering and configuring workflows, communications, data processes, reports, and integrations. The role also provides advanced troubleshooting, user training, stakeholder collaboration, and technical guidance to improve enrollment operations and the applicant experience.
Responsibilities
- Designs, develops, and maintains views of commonly used data and responds to requests for information
- Facilitates secure data transfers for phone campaigns, alumni online communities, postal services address returns, and other recurring projects to ensure effective advancement programming
- Ensures the integrity of modifications and enhancements to the system by assisting in the installation, configuration, and testing of application software
- Defines and develops reports and queries from various databases that will provide information as required for the cultivation, solicitation, and stewardship of donors
- Ensures the operational integrity of the system by coordinating the installation of new software, orchestrating the purchase and development of all custom interfaces, installing and documenting all system customizations, and assisting Computer Services with the maintenance of interfaces to external systems
- Assesses desktop and equipment needs and makes recommendations for replacements, purchases, and repairs
- Ensures system viability by identifying the information needs, researching available products, methodologies, and query tools, contacting other educational institutions and computer services for approaches to resolving information needs
- Remains competent and current through self-directed reading of professional journals, developing professional contacts with colleagues, and attending professional development courses
- Adheres to University and unit-level policies and procedures and safeguards University assets
- Administer, configure, and maintain the undergraduate Slate CRM environment, ensuring reliable, scalable, and effective support of enrollment operations
- Design, build, and optimize advanced Slate solutions, including applications, forms, workflows, automations, dynamic portals, checklist logic, rules, and other system functionality
- Develop and maintain email, SMS, and ad hoc communications within Slate; serve as backup to the Communications Specialist
- Serve as the senior point of contact for advanced Slate troubleshooting, issue resolution, and system support
- Troubleshoot data loads, field mappings, source formats, integrations, and other data-related issues; coordinate with IT and external partners as needed to resolve technical issues
- Partner with stakeholders to gather business requirements, analyze operational needs, and design scalable Slate-based solutions that improve efficiency, automation, and applicant experience
- Support Undergraduate Admission and Financial Aid with the configuration, loading, review, and release of admission, scholarship, and financial aid decisions, letters, and related system processes
- Coordinate and communicate decision releases, system changes, and other significant Slate updates to Enrollment Management stakeholders
- Build and maintain dashboards, reports, queries, and exports to support admissions funnel management, operational metrics, forecasting, enrollment reporting, and decision-making
- Monitor data integrity and system performance across Slate and integrated systems; conduct regular audits to identify discrepancies, configuration issues, process gaps, and opportunities for improvement
- Develop and maintain data dictionaries, standard operating procedures, process documentation, training materials, and user guides
- Provide onboarding, training, and ongoing support for new and existing Slate users
- Serve as a mentor and technical resource for less experienced team members and promote Slate knowledge and best practices across Enrollment Management and University partners
- Collaborate with Undergraduate Admission, Financial Aid, Marketing, IT, and other campus partners to support enrollment initiatives, operational priorities, and communication strategies
- Perform other duties as assigned
Skills
- High school diploma
- Minimum 2 years of relevant experience in systems, analytics, and higher education preferably Admissions
- Experience working within a Slate environment
- Proven technical ability to design and implement new processes and facilitate user adoption
- Advanced expertise in Technolutions Slate CRM administration, configuration, and best practices
- Strong technical and analytical skills related to CRM/system architecture, workflow automation, and data management
- Demonstrated experience building advanced workflows, rules, queries, forms, configurable joins, dashboards, portals, and automations in Slate
- Ability to troubleshoot data loads, field mappings, source formats, and complex data flow issues
- Strong understanding of undergraduate admissions and enrollment management operations
- Demonstrated ability to analyze complex requirements and translate business needs into technical solutions
- Excellent project management, organizational, and time management skills with the ability to manage multiple priorities independently
- Strong written and verbal communication skills with the ability to communicate effectively across technical and non-technical audiences
- Exceptional attention to detail and commitment to data integrity and process quality
- Strong problem-solving and critical-thinking skills with a continuous improvement mindset
- Bachelor's degree in relevant field is preferred
- Implementation experience preferred
- Familiarity with HTML, CSS, Liquid markup, and template configuration for communications preferred
- Knowledge of PeopleSoft Campus Solutions or other Student Information Systems preferred
Benefits
- Remote work arrangement
- Full-time employment
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