Note: The job is a remote job and is open to candidates in USA. United Software Group Inc is seeking an experienced Application Support Engineer to support the Teladoc Telehealth Platform and its integrations. The role focuses on platform monitoring, troubleshooting, incident management, application maintenance, user support, integration monitoring, and coordination with infrastructure, integration, and vendor teams to maintain a seamless virtual care experience.
Responsibilities
- Provide L2/L3 support for Teladoc and related telehealth applications
- Monitor platform health, user experience, and transaction processing
- Troubleshoot application issues and perform root cause analysis
- Manage incidents, service requests, and problem tickets within SLA targets
- Support production deployments, releases, and change activities
- Support integrations & Monitor API transactions and interface queues
- Support clinical, administrative, and operational users
- Manage user access, permissions, and role-based security
- Assist with onboarding and configuration activities
- Provide end-user training and documentation as required
- Monitor system performance and capacity
- Conduct application health checks
- Support configuration updates and system maintenance
- Coordinate with vendor support teams for complex issues
Skills
- 5+ years overall IT experience
- 2+ years supporting telehealth, healthcare applications, digital health platforms, patient engagement systems, or virtual care solutions
- 5 + years of experience supporting telehealth, patient engagement, or healthcare applications
- 5 + years of understanding of REST APIs and web services
- 5 + years of experience with:
- Application monitoring tools
- Log analysis
- Incident management platforms (ServiceNow preferred)
- SQL queries and database troubleshooting
- Knowledge of:
- HL7/FHIR healthcare integration standards
- Healthcare workflows and clinical operations
- Familiarity with cloud platforms (Azure or AWS)
- Production support experience in a 24x7 environment
- Strong troubleshooting and problem-solving abilities
- Experience handling Sev1/Sev2 incidents
- Ability to coordinate with global teams and vendors
- Bachelor's degree in Information Technology, Engineering, or related discipline
- Experience supporting Teladoc or similar virtual care platforms
- Exposure to Epic, Cerner, or other EHR systems
- Knowledge of healthcare interoperability standards (HL7, FHIR)
- Healthcare domain experience
Benefits
- 100% remote work accepted from anywhere in the US
Company Overview
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