Note: The job is a remote job and is open to candidates in USA. Gandiv Insights LLC is seeking an Application Support Analyst IV to provide production application support for business users and operational systems. The role involves troubleshooting incidents, developing data extractions and reports, monitoring production issues and performance, supporting maintenance events, and mentoring junior team members.
Responsibilities
- Provide technical application support to production application, systems and business team. Investigate incidents, interruptions or bugs in operational systems. Perform triaging and problem solving to identify issue, and implement change or workaround to ensure continued use of the application
- Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses
- Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application
- Provide support during maintenance and upgrade events
- Mentor and support junior members of the team
Skills
- Only Green Card, Citizen
- Bachelor s degree
- 8+ years related work experience in an application/production support role
- Experience of supporting complex, multi-module, custom applications
- Experienced in troubleshooting and root-cause analysis
- Understanding of database principals and extensive hands-on experience with SQL
- Working knowledge of UNIX and networking, experience with Java based applications
- Knowledge of Operating Systems, Middleware, DB, Webservers
- Incident, Change, and Problem Management experience
- Experience with ITSM Tools (Service Now, Remedy or other ticketing tools.)
- ITIL Foundation Certification (Preferred.)
- Command Center experience, or experience of managing major incident events, is desirable
- Good to have Federal Client or State Client Experience
Benefits
- Remote work arrangement
- W2 employment; no C2C
- On-call support on a rotation basis for 24x7 support, including off-hour and weekend support
Company Overview