[Remote] IT Systems Management Analyst (Epic)

Note: The job is a remote job and is open to candidates in USA. Confidential is seeking an IT Systems Management Analyst with Epic experience to support healthcare clients in a shared-services environment. The role focuses on Epic projects and upgrades, application maintenance, operational support, troubleshooting, ticket resolution, testing, documentation, and collaboration with client and internal teams.

Responsibilities

• Support Epic-related projects, implementations, enhancements, and system upgrades
• Perform day-to-day application maintenance, operational support, troubleshooting, and ticket resolution
• Analyze system issues, identify root causes, and coordinate with technical and functional teams to resolve problems
• Participate in requirements gathering, testing, documentation, and implementation activities
• Support Epic upgrade activities, including testing, issue identification, validation, and post-upgrade support
• Collaborate with client stakeholders and internal shared-services teams to prioritize work and meet project timelines
• Develop and maintain technical documentation, procedures, and system support materials
• Provide additional support to other healthcare clients when required

Skills

• * 3+ years of experience in **healthcare IT systems/application support**
• * Hands-on experience supporting **Epic** environments or Epic-related applications
• * Experience with application maintenance, troubleshooting, ticket management, and production support
• * Experience participating in **software upgrades, testing, implementations, or enhancement projects**
• * Strong analytical, problem-solving, and communication skills
• * Ability to manage multiple priorities in a shared-services or consulting environment
• * Strong documentation and stakeholder collaboration skills
• * Experience working with multiple healthcare organizations or client environments
• * Epic certification or experience with specific Epic modules
• * Experience with healthcare workflows, clinical systems, or electronic health records (EHR)
• * Familiarity with ITIL, incident/problem management, or service management processes
• * Experience working in a project-based consulting or managed-services environment

Benefits

• Remote work

Company Overview

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. It was founded in 2007, and is headquartered in Alpharetta, Georgia, USA, with a workforce of 51-200 employees. Its website is http://www.georgiait.com/.

Company H1B Sponsorship

Georgia IT, Inc. has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2024, 5 in 2023, 12 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.