Note: The job is a remote job and is open to candidates in USA. Dew Software is seeking an Application Configuration Analyst to provide high-level technical support for CoreLogic product and technology solutions. The role performs application configuration, troubleshoots and resolves technical issues, supports client implementations, uses RDBMS and SQL for analysis, and leads application change projects.
Responsibilities
- Performs application configuration work to implement systems and provide on-going change services. Create and modify business rules against data entry searches, functionality, and data presentation, through business rule expression language
- Troubleshoots, diagnoses, and resolves or manages problem to resolution ensuring application fully satisfies customers in terms of data integrity, application expectations and other factors according to customer requirements
- Works in close collaboration with account management, database administration, product development and system engineering as necessary to facilitate rapid problem solving and implement changes
- Uses knowledge of RDMS for analysis, scripting, and troubleshooting application and data interface issues
- Write SQL queries to research physical data and application related issues; planning, implementing and managing changes
- Develops technical configuration change steps
- Assists with the initial implementation and continued maintenance of networks and hardware for application hosting
- Leads application change projects; exercises project control and status reporting techniques, identifies risks and develops mitigation plan and manages customer expectations
Skills
- BS degree in related IT or business field or equivalent work experience
- Requires 5+ years of directly related experience such as working in product implementation or support including leadership experience
- Excellent interpersonal, analytical, business and technical judgment, and problem solving skills
- Negotiation skills
- Excellent written and verbal communication skills
- Strong technical skills required including demonstrated knowledge of RDBMS
- Demonstrated knowledge of DB query language, data manipulation and data load concepts
- Technical project management/coordination skills
- Ability to immediately adapt to changing requirements and conditions
- Strong client orientation and customer service skills to understand and drive customer solutions
- Able to translate client's business needs/requirements and presents issues to a range of audience members
- Prior experience with SQL and/or programming language is considered an asset
- Experience in a matrix team environment desired
- Familiarity with real estate concepts a plus
Benefits
- Remote work in the United States or Canada
Company Overview
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