Note: The job is a remote job and is open to candidates in USA. Tufts Medicine is seeking an Application Analyst to focus on the design, development, and implementation of IT solutions to meet organizational needs. This role involves managing complex applications, providing technical guidance, and leading projects while ensuring excellent customer service and support during application implementations.
Responsibilities
- Apply detailed knowledge of system functionality to the implementation of new applications and modules
- Use knowledge of user workflow to assist users in defining requirements
- Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements
- Build and configure systems to meet requirements, using available application tools
- Create documentation of custom builds as appropriate
- Develop test scenarios based on requirements
- Participate in testing or lead integrated testing, coordinating resources and organizing issue tracking
- Research and resolve issues
- Provide input to application implementation event plans
- Provide support during application implementation events, including occasional off-hours support
- Lead small to medium size complex projects with oversight
- Provide technical and professional guidance to less experienced resources as needed
- Responsible for the more complex builds and issue research/resolution
- Manage small and medium-sized projects with minimal managerial oversight. May take a key leadership role in larger projects. Develop key project management tools, including project plans, issues logs, testing plans, and application implementation events plans
- Build enhancements to current functionality using application tools
- Participate in detailed testing of software updates and upgrades
- Respond to issues reported by users; research and resolve issues in a timely fashion
- Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution
- Responsible for ongoing on call duties for one or more applications which generate incidents outside of business hours. Often on call for the most critical applications requiring the fastest and most skilled level of response. Troubleshoot and resolve system issues escalated by the Help Desk
- Collaborate with vendor support personnel to research and resolve vendor product issues
- Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications
- Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications
Skills
- High school diploma or equivalent and ten (10) years of relevant experience
- Associate degree in information technology, finance, clinical field, or related field and eight (8) years of relevant experience
- Bachelor's degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience
- Excellent customer service orientation and good communication skills
- Ability to be flexible with changing priorities, initiatives, and tasks
- Ability to work within a team and to be successful in a team environment
- Skilled at supporting applications in a healthcare environment
- Knowledge and ability to clearly explain findings and answer questions about the work
- Communicate complex information in a way that their users can understand
- Ability to interpret data and find meaningful information from it
- Ability to analyze a situation and make decisions based on the information available
- Ability to make decisions about the data they analyze and the conclusions they make about the data
- Ability to find the cause of issues, develop strategies to resolve them, find ways to improve processes, and develop new methods
- Ability to understand the needs of the organization and how to meet those needs
- Knowledge of project management methodology
Benefits
- 40 hours per week; Monday through Friday.
- Location: Remote.
- Minimal travel required for go-lives.
- On-call rotation rotates every 6-7 weeks.
- On-call duties for one or more applications which generate incidents outside of business hours.
- Support during application implementation events, including occasional off-hours support.
- Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution.
- Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth.
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