Note: The job is a remote job and is open to candidates in USA. Consilio provides consulting and technology services that help legal departments and outside counsel manage legal matters, reduce costs, and minimize risks. The Application Administrator will support and maintain enterprise applications, troubleshoot user issues, manage platform improvements, create documentation, and analyze application usage and performance. The role will also collaborate with cross-functional teams and support application features, enhancements, and upgrades.
Responsibilities
- Responsible for application support and operational activities, including troubleshooting issues and providing timely resolution to user problems
- Worth with other cross-functional teams to support new features, enhancements and upgrades
- Understand new application features and unused module functionality to drive platform expansion and adoption
- Create and maintain process and knowledge documentation needed for other Application Admins and/or end users
- Generate and analyze reports on application usage, performance, and issues to inform decisionmaking and improve efficiency
- Stay abreast for Application updates how it impacts what is in production and any deprecated functionality that must be accounted for
Skills
- The ideal candidate will have extensive experience guiding people in understanding, managing, and supporting various platforms
- They must be able to articulate technical concepts and workflows in a clear, easy-to-understand way for end users
- They must be able to troubleshoot platform-specific issues and have experience resolving them
- They must have a strong understanding of database concepts, including tables, relationships, queries, and reporting
- They must have experience collaborating with other teams, such as IT, Development, HR, and other business functions
- The right candidate will be an energetic self-starter who is a Bullhorn or Replicon expert
- 2+ years of IT experience on application operations in a large-scale complex environment
- Bachelor's degree in information technology, computer science, or equivalent experience
- Strong problem-solving skills and attention to detail
- Familiarity with application administration and support processes
- Understanding of cloud-based applications and middleware ETL tools
- High level of verbal and written communication skills, as well as the ability to help explain complex technical requirements to non-technical people
- A capacity for working with minimal supervision in complex projects with considerable responsibility
- Thorough knowledge of SDLC
- Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as NetSuite, SFDC, ADP, UKG, HubSpot is a plus
Benefits
- Remote work arrangement
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