Note: The job is a remote job and is open to candidates in USA. DTI (Diversified Technology Inc.) is an IT consulting and staffing firm providing enterprise integration, implementation, and supported services. The Analyst will support social benefits programs through requirements analysis, solution design, testing, incident triage, data validation, and production operations while translating federal and state requirements into system-ready documentation.
Responsibilities
- Gather and analyze requirements while working closely with clients and cross-functional stakeholders
- Facilitate design sessions and drive alignment across policy, operations, vendors, and delivery teams
- Translate federal and state requirements into business requirements, user stories, process flows, decision logic, acceptance criteria, and traceability artifacts
- Create and update Business Requirements Documents (BRDs) and Functional Design Documents (FDDs)
- Support solution design for complex systems, including API behavior, integrations, data flows, and mobile/multi-channel impacts
- Work within or alongside case management systems, incorporating case worker workflows, customer/member experience, roles and permissions, task management, and correspondence/notice impacts
- Plan and support eligibility and enrollment testing, including edge cases, regression testing, and end-to-end scenarios across multiple channels
- Support testing and validation of upstream and downstream interfaces and integrations, including error handling and reconciliation
- Perform incident triage and root cause analysis
- Support production operations for key business and system activities
- Conduct delivery risk assessments and develop practical mitigation recommendations
- Perform independent validation of changes deployed through the delivery pipeline
- Use SQL for data analysis, validation, troubleshooting, and investigation
- Create SQL scripts as needed to support data analysis and production issue resolution
- Apply SDLC knowledge throughout requirements, design, development, testing, deployment, and production support activities
Skills
- 2–4 years of relevant professional experience
- 2–4 years of experience with SNAP, TANF, QHP, Medicaid, and/or Medicare programs and understanding of the operational impact of policy changes
- 2–4 years of relevant experience
- Experience with SNAP, TANF, QHP, Medicaid, and/or Medicare programs
- Requirements gathering and business analysis experience
- Experience translating federal/state requirements into system-ready documentation
- Experience creating or updating BRDs/FDDs , user stories, process flows, decision logic, acceptance criteria, and traceability
- Understanding of SDLC and software delivery processes
- Experience with case management systems or social benefit program systems
- Understanding of API behavior, integrations, data flows, and system impacts
- Experience supporting eligibility and enrollment testing
- Experience with incident triage, root cause analysis, and production support
- Working knowledge of SQL for data validation and troubleshooting
- Strong communication, stakeholder management, analytical, and problem-solving skills
- Experience participating in and facilitating solution/design sessions
- Experience incorporating case worker workflows, roles/permissions, task management, and correspondence/notice requirements into solution design
- Experience working across policy, operations, vendors, and technical delivery teams
- Experience validating upstream/downstream interfaces and integration reconciliation
- Experience assessing delivery risks and developing mitigation strategies
- Experience supporting mobile and multi-channel customer/member experiences
Company Overview