Note: The job is a remote job and is open to candidates in USA. Harbor Freight Tools is a national tool retailer seeking an Enterprise Business Systems Analyst to support enterprise platforms, reporting, automation, and AI-enabled capabilities. The role focuses on system documentation, user support, testing, training, reporting, implementation, and continuous improvement across multiple business functions.
Responsibilities
- Build, maintain, and enhance reports, dashboards, and data views to support operational visibility, portfolio tracking, and leadership decision-making
- Monitor data quality, system usage, and reporting accuracy; identify issues, trends, and improvement opportunities for escalation
- Support portfolio and system health analysis across large user populations, including adoption, utilization, and performance insights
- Assist with system configuration updates, template maintenance, and content lifecycle management under manager direction
- Support testing, validation, implementation, release readiness, and documentation for system changes, enhancements, automations, and platform updates
- Maintain and update SOPs, training materials, knowledge bases, system documentation, and reusable support resources
- Support user training, onboarding, office hours, troubleshooting, and adoption activities for business systems and platform enhancements
- Partner with Process & Operations to support reporting, analysis, and system enablement needs tied to process execution
- Assist with documenting business requirements, user requests, workflows, and process information to support system enhancements and platform improvements
- Provide frontline system support, including user questions, troubleshooting, issue triage, and escalation coordination
- Track support requests, enhancement requests, issues, action items, and follow-up activities to help ensure timely resolution and communication
- Identify opportunities to reduce manual work through reporting improvements, automation support, or standardization
- Support AI, automation, pilot, sandbox testing, and proof-of-concept activities through testing, documentation, training, validation, and user feedback
- Contribute to continuous improvement initiatives across systems and workflows by supporting analysis, documentation, communication, and rollout activities
Skills
- 2+ years of experience in Workfront administration, Business Systems, Digital Transformation, Process Automation, AI Enablement, Product Lifecycle Management administration, or related fields
- Strong analytical, troubleshooting, documentation, and follow-up skills with excellent attention to detail; ability to manage multiple assignments, support requests, priorities, meetings, and action items
- Ability to gather information, document business and system requirements, workflows, user stories, process maps, use cases, and support documentation
- Experience creating user guides, training materials, knowledge articles, SOPs, meeting materials, and other documentation that supports system adoption and effective system use
- Strong written and verbal communication skills with the ability to clearly explain reports, system functionality, issues, and changes to both technical and non-technical audiences
- Strong working knowledge of enterprise platforms and business tools, including Adobe Workfront, Fusion, PLM platforms, Databricks, Tableau, SharePoint, and Microsoft 365 applications
- Experience using project management and work management platforms (e.g., Workfront, Microsoft Project, Smartsheet, Jira, or similar tools) to support workflows, reporting, task management, testing, and execution activities
- Experience using AI-enabled tools (e.g., Copilot, ChatGPT, Claude, AI agents, prompt libraries, or similar tools) to support research, testing, documentation, reporting, automation, and productivity
- Experience building, maintaining, and supporting reports, dashboards, analytics, and data views, including data validation, testing, and reporting activities that improve operational visibility and decision-making
- Ability to support user questions, troubleshooting, office hours, training, issue triage, escalation coordination, and platform adoption activities
- Ability to monitor system usage, data quality, reporting accuracy, platform adoption, and improvement opportunities while escalating issues as appropriate
- Collaborative and adaptable, with the ability to work effectively across Process Improvement, Operations, Project Management, Business Systems, and IT teams in a fast-paced environment with changing priorities
- Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others
- Stand, walk, sit for extended periods of time
- Speak and listen to others in person and over the phone and video conferencing
- Use keyboard and read from computer screen and reports
- The ability to lift up to 15 lbs
- Bachelors' Degree preferred
Benefits
- This position is also eligible for an annual discretionary bonus.
- Medical, dental, vision, life insurance, short-term and long-term disability.
- Eligible Associates are able to enroll in our company’s 401k plan.
- Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays).
- Paid sick time up to 80 hours per year unless otherwise required by law.
- Flex Designation: Anywhere
Company Overview
Company H1B Sponsorship