Note: The job is a remote job and is open to candidates in USA. Blue Acorn iCi is seeking an AJO Technical Account Manager to support enterprise customers implementing, operating, and scaling Adobe Experience Cloud solutions. The role provides hands-on technical leadership for Adobe Journey Optimizer implementations, troubleshooting, integrations, deployments, escalations, and customer stakeholder communication.
Responsibilities
- Serve as a central technical point of contact across the customer, implementation partner, Adobe Customer Success, and Product Engineering
- Provide hands-on technical leadership for complex AJO implementations, migrations, integrations, and production deployments
- Understand and evaluate AJO/AEP architecture and data design, including schemas, datasets, identities, profiles, events, audiences, journeys, channels, and integrations
- Troubleshoot complex technical issues using available logs, diagnostics, API requests and responses, payloads, configuration, and other technical artifacts
- Work directly with Product Engineering to investigate issues, understand findings, validate behavior, and translate Engineering guidance into actionable next steps for customers and partners
- Coordinate end-to-end integration, testing, debugging, and production validation across Adobe, customer, partner, and third-party systems
- Identify technical risks, edge cases, integration dependencies, and failure scenarios before they become production issues
- Lead customers and partners through complex environment changes, upgrades, feature rollouts, and stabilization
- Drive technical critical issues and escalations while ensuring clear ownership, communication, and follow-through across teams
- Maintain regular communication with technical and executive stakeholders and participate in customer check-ins and quarterly business reviews
Skills
- Hands-on Adobe Journey Optimizer implementation experience. This is required and non-negotiable
- At least seven years of experience in technical consulting, implementation, architecture, engineering, or a related technical role
- Ability to investigate complex technical issues using logs, diagnostics, APIs, payloads, and other technical evidence. This is a core skill the role requires
- Strong understanding of REST APIs, JSON, authentication, web services, and enterprise integration patterns
- Experience working directly with engineering teams and/or customer and partner technical teams on implementation, integration, or production issues
- Ability to communicate technical findings clearly to both engineers and business or executive stakeholders
- Strong written, verbal, presentation, problem-solving, and cross-functional collaboration skills
- Unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future
- Familiarity with Adobe Experience Platform (AEP) concepts such as schemas, datasets, identity, profiles, and events. Deep AEP expertise is a plus but not mandatory if AJO experience is strong
Benefits
- Medical, dental and vision insurance
- Life insurance
- Disability
- Paid time off
- 401(k)
Company Overview