Note: The job is a remote job and is open to candidates in USA. KCI Technologies, Inc. is an employee-owned engineering, consulting, and construction firm serving clients throughout the United States. The AI/ML Program Manager will develop client relationships, grow accounts, and lead AI/ML program delivery for state and local government clients. The role includes advising on responsible AI adoption, designing AI/ML roadmaps and governance frameworks, leading technical projects, and mentoring team members.
Responsibilities
- Drive business development and new client growth — identifying prospective clients, building relationships with agency decision-makers, and expanding services within existing accounts
- Serve as the primary advisor to clients on AI/ML adoption strategy, governance, and responsible use policies
- Provide technical expertise during proposal development, including reviewing RFPs, crafting technical approaches, and estimating LOEs
- Develop consulting methodologies, solution frameworks, and service offerings in AI/ML
- Build client trust in AI/ML and guide adoption as a practical tool for improving business and mission outcomes
- Demonstrate AI/ML capabilities through proofs-of-concept and success stories to build client confidence and accelerate adoption
- Identify needs and opportunities to incorporate AI/ML for optimizing outcomes while supporting predictive modeling and data-driven decision making for clients
- Lead needs assessments to identify organizational gaps, training requirements, and technical infrastructure needs
- Design and deliver AI/ML roadmaps, including implementation frameworks, program structures, and success metrics
- Establish internal and client-facing governance and compliance frameworks to support the safe and scalable deployment of AI solutions
- Provide expertise in machine learning, and LLMs—guiding clients on model selection, training pipelines, and deployment practices
- Strategically utilize foundation models, including fine-tuning, evaluation, and deployment
- Implement and lead projects using retrieval-augmented generation (RAG) systems, embeddings, and vector databases
- Advise on tools and platforms across the ML lifecycle
- Lead project planning, define sprints, estimation, prioritization, and retrospectives
- Mentor and guide junior developers in both technical and professional development
- Assess the team's current skills baseline and lead training and upskilling initiatives to stay ahead of current and emerging AI/ML trends
- Conduct regular code and model reviews, establish best practices, and support SDLC
- Provide updates to the Data Analytics Manager about project progress, team needs, junior analyst development needs, etc
- Other duties as assigned
Skills
- * Experience in utilities, facilities, transportation, water, and/or state/local government markets
- * Demonstrated experience working directly with external clients in a consulting or professional services environment
- * Hands-on experience developing and deploying custom, scalable AI/ML applications or internal tools for client organizations — this role requires building solutions, not just implementing them
- * Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering, Data Science, or related field
- * 15+ years of professional experience in client-facing or consulting work
- * Strong experience with and understanding of ML frameworks and tools
- * Proficiency in Python and experience with additional languages (e.g., Java, R, C++)
- * Ability to translate complex AI/ML concepts into clear, actionable guidance for non-technical stakeholders
- * Master's degree in Computer Science, Computer Engineering, Systems Engineering, Data Science, or related field
- * 8+ years of professional experience in AI/ML
- * Prior experience designing or leading AI/ML training and upskilling programs
- * Expertise in data curation and preparation, including LLM training workflows and dataset development
- * Experience with cloud platforms (Azure, AWS, GCP) and modern MLOps pipelines (Docker, Kubernetes, CI/CD)
Benefits
- 100% employee-owned company
- Unlimited growth and career advancement opportunities
- A lifestyle that works
- Family-friendly benefits
- Training, mentoring and resources to advance in your career
- Freedom to innovate
- Achievements are shared and celebrated
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