Note: The job is a remote job and is open to candidates in USA. KPFF Consulting Engineers is an engineering design firm delivering innovative and sustainable solutions for infrastructure challenges. The AI Program Manager will coordinate and mature the firmwide AI program by managing governance, intake, pilots, responsible-AI practices, training, adoption, vendor reviews, and leadership reporting. This role focuses on program leadership and change management to help employees use AI safely, consistently, and effectively.
Responsibilities
- Coordinate AI Governance Committee agendas, review materials, decisions, action items, ownership, follow-up, and escalation tracking
- Maintain the firm-wide AI inventory, use-case register, decision log, exception log, AI-use records, and related program documentation needed for a defensible audit trail
- Operate the AI intake process as a practical front door for AI questions, tool requests, access requests, proposed use cases, pilots, and enablement needs
- Track AI program budget inputs, licensing utilization, spend requests, and business-case information for leadership review, while routing approval decisions to the appropriate owner
- Maintain visibility into AI initiatives, pilots, production solutions, tools, agents, automations, and supporting roadmaps across Reporting Centers and Shared Services
- Support prioritization discussions by helping evaluate business value, risk posture, feasibility, resource needs, timing, dependencies, and readiness
- Coordinate status reporting on initiative owners, milestones, dependencies, decisions, risks, lessons learned, and recommended next steps
- Prepare recommendations for leadership or governance review regarding which initiatives should continue, change, expand, pause, or retire
- Communicate the why of AI, including benefits, limitations, guardrails, and the role of responsible adoption across the firm
- Support internal communications such as wins, FAQs, updates, user feedback, lessons learned, and approved-tool reminders
- Help manage adoption sentiment, address resistance, and support the culture shift required for new ways of working
- Strengthen the network of relationships and communities needed to sustain AI adoption over time
- Support implementation and communication of AI policy, the Six Prescriptions, operating guidance, data-handling expectations, and responsible-use practices
- Help employees understand approved-tool expectations, data classification requirements, human oversight, disclosure expectations, output accountability, and responsible use of AI-assisted work
- Coordinate reviews for higher-risk use cases, including HR, recruiting, public-facing content, sensitive data, business-system actions, autonomous or semi-autonomous agents, and AI-enabled workflows
- Monitor relevant AI governance and responsible-use developments and help keep guidance, training, and review materials current in partnership with the appropriate functional owners
- Help teams frame AI opportunities, define the business problem, document expected outcomes, identify success measures, and prepare use cases for review
- Coordinate evaluation of proposed tools, prompts, agents, automations, integrations, and AI-enabled workflows with IT, Security, Risk Management, Data, and business stakeholders
- Track approved pilots, owners, timelines, outcomes, risks, lessons learned, and readiness for broader consideration
- Support lifecycle practices for review, testing, implementation readiness, monitoring, maintenance, documentation, and retirement of AI-enabled solutions
- Provide office hours, practical guidance, quick-reference materials, training coordination, and role-based enablement for onboarding and ongoing refresh
- Build trusted relationships with Reporting Center leaders, AI champions, Shared Services teams, and business stakeholders
- Promote approved AI tools and responsible-use expectations in a way that encourages voluntary adoption and makes governance feel helpful rather than punitive
- Capture user feedback, adoption barriers, common questions, and emerging needs, then translate them into improved guidance, communications, and reusable resources
- Maintain approved-tool and vendor inventory information, platform documentation, review status, and related governance records
- Coordinate AI tool, vendor, platform, and buy-versus-build reviews using structured criteria for security, compliance, data protection, business value, cost, maintainability, capability, and stakeholder readiness
- Document evaluation outcomes, open questions, risks, dependencies, and recommendations for review by the appropriate decision makers
- Track emerging AI tools, market capabilities, and practical opportunities, then summarize relevant findings for governance and leadership review
- Partner with IT, Data, and business stakeholders to identify content that may be appropriate for AI-assisted search, reuse, summarization, or knowledge enablement
- Support consistent storage, discoverability, retention coordination, and ownership tracking for AI-generated artifacts, prompts, agents, decisions, and related records
- Partner with technical and business teams to help organize and maintain approved AI resources, including prompts, agents, guidance, and related documentation
- Identify gaps, duplication, and opportunities to improve reusable AI resources across the firm
- Maintain program dashboards, adoption summaries, pilot status updates, training activity, utilization indicators, risk themes, and leadership-ready progress reports
- Track pilot outcomes, productivity indicators, cost impacts, participation, quality improvements, and realized benefits where measurable
- Identify duplication, common needs, adoption barriers, and opportunities to improve guidance, tools, training, or reusable resources
- Prepare decision-support materials for leadership regarding AI opportunities, risks, adoption trends, investments, readiness, and recommended next steps. Final decisions remain with the appropriate leadership or governance owner
Skills
- 5+ years in program or project management, technology operations, governance, risk and compliance, business process improvement, change enablement, or a related field, ideally with exposure to AI, data, or emerging technology
- Experience standing up or operating cross-functional programs, committees, intake processes, governance workflows, or enterprise adoption programs
- Strong stakeholder management skills, with the ability to build trust and influence across technical and non-technical audiences, multiple offices, and decentralized teams
- A track record of translating policy, strategy, or ambiguous requirements into practical tools, processes, guidance, training, and reporting
- Working knowledge of AI governance, responsible-AI practices, data classification, human oversight, Microsoft 365 Copilot, AI-enabled workflows, or enterprise technology evaluation
- Excellent written and verbal communication skills, including experience developing or delivering training and creating practical resources, guidance, and leadership communications
- Sound judgment balancing enablement with security, privacy, compliance, data protection, and business value considerations
- Highly organized and self-directed, with the ability to manage multiple workstreams, dependencies, stakeholders, and priorities with appropriate oversight
- Interest in change management, adoption enablement, and helping people use new tools safely and effectively
- Bachelor's degree or an equivalent combination of education and experience
- This role requires the ability to use a computer and standard office equipment for extended periods of time
- You may occasionally travel to KPFF offices, governance meetings, training sessions, or firm events
- You must be comfortable working in a fast-paced, evolving environment while managing multiple priorities and responding to changing needs
- Candidates must be authorized to work in the United States without sponsorship now or in the future
Benefits
- 401(k) retirement savings plan with employer contribution
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA) with employer contribution
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Life insurance
- KPFF Paid Family Leave
- Short-term and long-term disability insurance
- Paid holidays, including two floating holidays
- Paid time off, including vacation, sick leave, and jury duty
- Performance-based bonuses to recognize and reward outstanding contributions in each Reporting Center
- This role may be performed remotely or from a KPFF office
Company Overview