Note: The job is a remote job and is open to candidates in USA. TP is a global provider of digital business services that uses advanced technology to optimize operations for prominent brands. The AI Product Manager will define, build, and scale AI-powered products by leading product discovery, roadmap execution, cross-functional delivery, and performance optimization. The role focuses on measurable business outcomes, responsible AI practices, and alignment with TP’s AI strategy.
Responsibilities
- Contribute to the definition and execution of AI product roadmaps across horizontal and vertical solutions
- Translate business problems into clear AI product requirements, user stories, and success metrics
- Prioritize features and initiatives based on impact, feasibility, and strategic alignment
- Own the product lifecycle from discovery and experimentation to launch, monitoring, and continuous improvement
- Partner with engineering and data teams to validate AI feasibility, model selection, and orchestration approaches
- Ensure products are scalable, secure, explainable, and production-ready
- Work closely with AI Engineering, Architecture, Data Science, UX, PMO, and Business Units to deliver AI solutions on time and at quality
- Act as the primary product point of contact for assigned AI initiatives
- Support adoption through clear documentation, enablement materials, and stakeholder alignment
- Define and track product KPIs such as AHT reduction, automation rate, CSAT improvement, and cost efficiency
- Analyze performance data and user feedback to inform product iterations and enhancements
- Support ROI measurement and value realization for AI initiatives
- Ensure AI products comply with security, data privacy, and responsible AI governance standards
- Collaborate with Legal, Security, and Compliance teams during product design and deployment
- Promote transparency, explainability, and human-in-the-loop design principles
- Stay informed on AI trends (LLMs, NLP, multimodal models, MCP, orchestration) relevant to assigned products
- Apply emerging AI capabilities pragmatically to enhance existing products and use cases
- Other duties as requested within scope
Skills
- Bachelor's or master's degree in computer science, Data Science, Engineering, Business Administration, or a related field
- 4–6 years of experience in Product Management, with at least 2–3 years working on AI or ML-driven products
- Hands-on experience delivering AI solutions in enterprise or digital transformation environments
- Strong experience working with cross-functional technical and business teams in global organizations
- Experience integrating AI technologies into enterprise ecosystems (e.g., Google, Azure AI Foundry, OpenAI, Genesys, ServiceNow, Salesforce)
- Demonstrated ability to drive AI product delivery and measurable business outcomes as an individual contributor
- Solid understanding of AI concepts (LLMs, NLP, multimodal models, MCP, prompt engineering, model orchestration)
- Familiarity with AI platforms and MLOps environments (Azure, AWS, Vertex, etc.)
- Proficiency in Agile/Scrum methodologies and product tools (Jira, Aha!, Confluence)
- Strong analytical skills to interpret product performance data and user insights
- Strong problem-solver with a product-first and data-driven mindset
- Excellent communication skills to collaborate with technical and business stakeholders
- Ability to translate complex AI concepts into clear product requirements and outcomes
- Curious, adaptable, and committed to continuous learning in AI and product management
- Strong sense of ownership and accountability for product outcomes
- Must be open to occasional travel, domestic and international, 2-3 times per year
- This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship
- MBA, MSc in AI/ML, or equivalent executive program preferred
Benefits
- Comprehensive health benefits, which may include medical, vision, and dental, for eligible team members
- Employment Assistance Programs for mental health and well-being
- Health and personal time off (HPT) and leave programs, as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- A platform for limitless career advancement
- 100% work at home
Company Overview