Note: The job is a remote job and is open to candidates in USA. SPECTRAFORCE is hiring an AI Implementation Technical Program Manager to own the AI Skills Repository for Community Support. The role is responsible for developing, governing, evaluating, maintaining, and documenting AI-powered tools while collaborating with product, engineering, operations, and frontline teams to improve AI-assisted workflows.
Responsibilities
- Partner with product managers, operations leads, and subject-matter experts across CS to identify high-value workflows suitable for AI tool development
- Coordinate and conduct the development, testing, and implementation of AI skills + tools for internal teams ensuring a high standard of output from each tool
- Define and steward the AI tools submission lifecycle including standardized templates, acceptance criteria, and governance across the end-to-end workflow
- Design and operate a structured AI tool evaluation framework by defining test cases and pass/fail standards before any tool enters the repository
- Own the ongoing health of the repository: monitor for use cases that become stale, inaccurate, or redundant as client products, CS policies, or operational workflows change
- Maintain a version history and changelog for every AI tool, enabling rollback and audit
- Establish clear deprecation criteria and processes by retiring tools that no longer deliver value while communicating changes to affected teams
- Define and own the CS AI tooling governance model: naming conventions, metadata standards, access controls, review cadences, and ownership assignment
- Create and maintain a skills catalogue that makes the repository discoverable and usable for all CS team members including clear documentation of purpose, inputs/outputs, limitations, and known edge cases for every skill
- Run regular repository audits, producing health reports that track coverage, quality scores, adoption trends, and outstanding gaps for leadership
- Champion responsible AI practices, ensuring skills include appropriate guardrails, escalation paths, and human-in-the-loop checkpoints where required
- Collaborate with the Chief of Staff to run team wide training sessions, produce newsletters and other communications ensuring alignment with the broader organization
Skills
- 7+ years of experience in technical program management with a proven track record of success
- Demonstrable experience working with AI tools, including prompt engineering, LLM-based product development, or AI workflow automation, with a strong instinct for where AI adds genuine value vs. where it introduces risk
- Exceptional written communication: the ability to translate complex operational workflows into clear, precise, structured documentation that non-technical readers can act on
- Experience designing and running quality or evaluation frameworks — you have a track record of defining what "good" looks like and holding work to that standard
- Strong program management instincts: you can manage a portfolio of work across multiple stakeholders, balance competing priorities, and deliver reliably
- A collaborative, ambitious, low-ego working style. This role requires influence without authority across product, engineering, operations, and analytics teams
- Hands-on, working knowledge of software product development, life cycle and methodologies
- Understanding of data quality principles and experience working with analytics or data science teams to instrument impact metrics
- Specific experience with Agile is preferred
- Experience in customer support, trust, or operations organization at a technology company
Company Overview
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