Note: The job is a remote job and is open to candidates in USA. Phaidra builds AI-powered control systems for industrial facilities, enabling them to learn and improve automatically over time. The AI Controls Solutions Engineer will operationalize and scale these solutions for enterprise data center customers by configuring, commissioning, deploying, and supporting AI-driven HVAC control systems. The role also involves defining product requirements, troubleshooting control systems, and serving as a technical subject matter expert for customers and internal teams.
Responsibilities
- You will use Phaidra’s products and your knowledge of the customers' needs to create a model of the facility for ingestion by our product lineup. This will require working closely with our Data Science team. You’ll understand the facility and configure our products according the facility and customer requirements. Then, you will commission and tune our products and assist in analyzing and triaging these systems in the support phase
- You will work with the product team to identify and define product requirements based upon each customer’s specification and needs. You will work closely with other AI Controls Solutions Engineers and the Product team to ensure our automated tools enable Phaidra to scale across thousands of customers. You will translate a combination of customer-stated and customer-implied needs into coherent needs documentation for use by the software development team
- You will provide ongoing support of deployed products, including support issue resolution and monitoring of performance. ****You will lead the deployment and support of multiple Solutions, perhaps in parallel. This includes resolving onboarding or support tickets by coordinating with the appropriate stakeholders or providing direct solutions. You will analyze the performance and viability of your engineered solutions, as well as troubleshoot, triage, and analyze issues with control systems and equipment. You will possess deep knowledge of Phaidra’s pipelines to effectively identify and address issues and actively manage risk
- You will act as an internal and customer-facing SME on a range of initiatives, including the delivery of platinum support to customers, providing technical advice to research projects, and supporting sales and marketing efforts
Skills
- **We are seeking a team member located in the following area: USA or Canada.**
- * 5-10 years of work experience as a controls engineer, programmer, or equivalent
- * Possesses expertise in HVAC and Data Center cooling control methodologies and strategies and displays knowledge of chiller plant fundamentals, configurations, and sequence of operations
- * Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics
- * Experience in controls design engineering, or strong working knowledge of industrial and commercial control systems and protocols such as BACnet and Modbus
- * Understanding the applications and control strategies of air side chilled water and direct expansion cooling systems
- * Strong proficiency in working with data center operations teams and contributing to solving field operations related problems and challenges
- * Experience programming control systems with PLC, ladder logic, text, or block programming languages
- * Passion for problem solving and using scalable solutions to solve repeat problems
- * Good educational background in one or more related disciplines pertinent to your area of expertise. Example disciplines include Mechanical Engineering, Computer Science, Software Engineering, Control Theory, Applied Mathematics and other various engineering and applied science fields
- * Ability to read and write Python scripts (in collaboration with the software engineering team) to implement Phaidra's AI development tool for customer use cases
- * Exhibits excellent communication skills and has the ability to explain complex domain specific concepts to non-domain experts and also explain complex AI and ML specific concepts to non-AI/ML specific customers
- * Ability to own and manage large sections of documentation, fostering a culture of high standards in documentation and communication
- * Ability to understand customers well and drive a culture of pragmatic urgency and customer satisfaction
- * Supports peers and helps them to improve their work and does pairing sessions
- * Independently uses AI tools to improve workflows, automate repetitive tasks, and support onboarding and troubleshooting
- * Shares our company values: Collaboration, Transparency, Operational Excellence, Ownership, and Empathy
- *This role can include 25% travel
- Phaidra only hires individuals who are legally authorized to work in the specified location(s) above. We do not provide employment sponsorship. Candidates requiring visa sponsorship, either now or in the future, are not eligible for hire
- * Experience with rapidly prototyping new technologies and converting into commercially viable products
- * Experience building, owning, and operating your own codebases/services
- * Experience architecting services within cloud platforms
- * Experience applying AI and ML in controls applications
- * Experience with statistics, analytics, etc
- * Experience with domain relevant optimization problems and solutions
- * Familiarity with markup languages like Xml, Json, or Yaml
Benefits
- Eligible for equity
- 100% remote company
- Outsized responsibilities & professional development
- Training is foundational; functional, customer immersion, and development training.
- Medical, dental, and vision insurance (exact benefits vary by region).
- Unlimited paid time off, with a required minimum of 20 days per year.
- Paid parental leave (exact benefits vary by region).
- Flexible stipends to support your workspace, well-being, and continued professional development.
- Company MacBook.
- Asynchronous communication to support focus and flexibility across time zones.
- Weekly all-hands meetings
- Virtual team-building activities and social events
Company Overview