Note: The job is a remote job and is open to candidates in USA. Xyall is a venture-backed molecular diagnostics scale-up delivering solutions that improve the precision and efficiency of tumor tissue selection for molecular testing. The Clinical Workflow Specialist supports clinical laboratories in implementing, adopting, and optimizing automated tissue dissection technology, while managing customer relationships and consulting on pathology and molecular diagnostic workflows.
Responsibilities
- Act as the subject matter expert on automated tissue dissection, guiding customers on how to transition from manual scraping to Xyall’s precision-guided systems
- Lead the "Analog to Digital" integration of the pre-molecular workflow while helping labs align their digital pathology workflow with the Xyall Tissector TT hardware and software implementation
- Partner with pathology laboratories to optimize and standardize tissue collection processes, improving efficiency, throughput, sample integrity, and downstream DNA/RNA quality
- Support customers in identifying workflow bottlenecks and implementing scalable automation solutions within the pre-analytical phase
- Deliver advanced training and workflow guidance to histotechnicians, pathologists, laboratory personnel, and operational stakeholders
- Serve as a clinical workflow consultant during customer onboarding, implementation, and optimization phases
- Own the post-sale relationship, serving as the primary bridge between the customer’s clinical goals and Xyall’s technology
- Build long-term strategic relationships with laboratory stakeholders, including pathologists, lab managers, operational leadership, and technical teams
- Define, track, and communicate customer success metrics, including improvements in TAT, throughput, workflow efficiency, tissue recovery accuracy, and labor optimization
- Lead regular workflow and business review meetings with customers to evaluate adoption progress, operational impact, and optimization opportunities
- Drive customer adoption and long-term value realization by proactively identifying opportunities for workflow improvements and expanded use of Xyall solutions
- Navigate complex customer environments, including academic medical centers, molecular laboratories, and commercial diagnostic organizations
- Proactively identify and resolve "bottlenecks" in the lab’s pre-analytical phase
- Manage relationships at Reference Sites, ensuring these flagship labs are optimized for peer-to-peer demonstrations, customer visits, and best-practice sharing
Skills
- Education : Bachelor's degree in Life Science, Clinical Laboratory Science, or a related technical field
- Strong background in histology, digital pathology, laboratory information systems, and laboratory automation
- Deep understanding of the pathology "slide-to-sequencer" pipeline and the importance of sample purity
- 3+ years of direct customer facing experience in building, nurturing, and maintaining strong relationships with customers, demonstrating a commitment to exceptional service and outcomes
- Proven ability to manage long-term client relationships and navigate the organizational structure of academic medical centers and commercial labs
- Ability to build and maintain strong relationships with key stakeholders, ensuring that customer satisfaction is at the forefront of all activities
- Communicates effectively with multiple stakeholders, including senior leadership and lab personnel
- Strong analytical skills to monitor market trends, customer needs, and sales performance, with a strategic approach to improving sales outcomes
- A collaborative mindset, working seamlessly with internal teams (marketing, product development, customer service, and sales) and external partners to achieve sales goals
- Adaptable, independent, and reliable
- Resilient in a fast-paced, evolving market, with the ability to thrive under pressure
- Willingness to travel up to 50%
- 3+ years of related work experience in field technical support position in relevant market environment, preferably in clinical laboratory capital equipment
- Experience with CNC-style precision hardware or medical imaging software is a significant plus
Benefits
- This position may also be eligible to earn performance-based incentive compensation.
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