Note: The job is a remote job and is open to candidates in USA. Ricoh USA, Inc. is an integrated solutions provider delivering services, solutions, and technologies that connect people and technology and support business success. The Advisory Services Operations Manager leads operations for assigned enterprise customers, overseeing service delivery, financial performance, customer relationships, continuous improvement, and team leadership.
Responsibilities
- Serve as the primary operational contact for assigned enterprise customers
- Build and maintain strong customer relationships at all organizational levels
- Lead service delivery reviews, business planning discussions, and operational governance meetings
- Ensure customer satisfaction through proactive issue resolution and contract compliance
- Manage day-to-day operations for assigned accounts, ensuring service level agreements (SLAs) and performance objectives are met
- Drive process improvements, operational efficiency, and best practice adoption
- Support implementation and onboarding activities for new services and customer initiatives
- Collaborate with cross-functional teams to execute strategic programs and customer solutions
- Oversee account profitability, revenue performance, billing accuracy, and financial reporting
- Identify risks and opportunities that impact operational and financial results
- Partner with internal stakeholders to improve business outcomes and customer value
- Lead, develop, and support managers and individual contributors across assigned customer environments
- Create a culture of accountability, engagement, continuous learning, and high performance
- Coach team members, manage performance, and support talent development initiatives
Skills
- 5+ years of leadership or people management experience
- Experience managing customer relationships and operational service delivery
- Strong business acumen with experience managing budgets, revenue, and profitability
- Knowledge of managed services, operations management, and continuous improvement practices
- Strong leadership and team development skills
- Excellent communication and relationship-building abilities
- Customer-focused mindset with strong problem-solving capabilities
- Ability to manage multiple priorities in a fast-paced environment
- Project management and strategic planning experience
- Strong analytical and organizational skills
- Moderate travel, including occasional overnight travel, may be required
- Bachelor's degree preferred or equivalent combination of education and experience
- 2+ years of project or program management experience preferred
- ITIL certification or related operational certifications are a plus
Benefits
- Hybrid office and customer-site environment.
- A broad selection of medical, dental, life, and disability insurance options.
- Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Team member tuition assistance programs.
- Paid vacation time and paid holidays annually.
- Other benefits to enhance health, wellness, and ongoing personal and professional development.
Company Overview
Company H1B Sponsorship