Note: The job is a remote job and is open to candidates in USA. RFG Advisory is an RIA platform serving growth-minded independent advisors. The Advisor Operations Associate will serve as the primary Pershing resource, managing custodial relationships, escalations, advisor support, access administration, training, documentation, transitions, and data accuracy. The role also provides backup support for other custodial workflows and collaborates with Operations, Transitions, and Compliance.
Responsibilities
- Serve as the primary resource for Advisors and their teams on Pershing questions, escalations, and platform workflows
- Own the day-to-day Pershing relationship and act as RFG's front door to the custodian
- Deliver accurate, consistent Pershing information to Advisors and staff; ensure corrections and rework are rare
- Keep Advisors informed on escalation status without being asked, setting the standard for proactive communication
- Own the Pershing escalation path; determine what gets raised to the custodian and follow every issue through to resolution
- Hold the custodian accountable on open items while maintaining a productive, collaborative partnership
- Decide independently whether to answer a question directly, escalate to the custodian, or bring it to leadership with context and a recommendation
- Manage Pershing access and entitlement administration for Advisors, their staff, and internal team members
- Train and cross-train the Operations team on Pershing so knowledge is shared, not siloed in one person
- Build and maintain Pershing reference materials and procedures that stay current and are usable by the full team
- Support Advisor transitions to or from Pershing, partnering with the Transitions team on data accuracy and account setup
- Ensure Pershing account and household data is accurately reflected in Orion; identify discrepancies and drive corrections
- Learn and support RFG's other custodian relationships so the Operations team has reliable coverage across the board
- Become a dependable backup on non-Pershing custodial workflows within the first year
- Collaborate daily with the Operations team and partner with Transitions and Compliance on escalations and edge cases
Skills
- 2–5 years of experience in wealth management operations, custodial support, or a related financial services role
- Strong ownership mentality; resolves issues end-to-end without being redirected
- Clear, proactive communicator who keeps Advisors and teammates informed without being asked
- Sound independent judgment; knows when to answer directly, when to escalate, and how to prioritize competing requests
- Detail-oriented with a low tolerance for data errors and a habit of checking twice
- Collaborative team player who actively builds others' capabilities through training and documentation
- Comfortable holding external partners accountable while maintaining productive working relationships
- Orion for account and household data management
- Microsoft 365 including Outlook, Teams, SharePoint, and Excel
- DocuSign and Zoho
- If in **Birmingham, AL**, our office works a hybrid schedule (3 days in-office, 2 remote)
- If remote, occasional travel to Birmingham will be required including onboarding
- Direct experience with Pershing (NetX360) strongly preferred
- Experience supporting Advisors or RIA firms in an operational capacity preferred
- Background in custodial transitions, account setup, or data reconciliation a meaningful advantage
- Pershing NetX360 experience strongly preferred
- Bachelor's degree in Finance, Business, or a related field preferred; equivalent professional experience considered
Benefits
- Competitive salary + bonus pool
- Generous PTO, holidays, and a Charitable Service Day
- Health, dental, and vision insurance + RFG Advisory stipend
- Flexible Spending Account (Health and Dependent Care) + HSA for applicable coverage
- Lifestyle Spending Account
- 401(k) with Safe Harbor contribution
- Paid parental leave, short- and long-term disability, and life insurance
- Surface Pro + home office setup
- Pet Insurance
- Continuing education and professional development support
- Remote work option
- Hybrid schedule for Birmingham, AL employees: 3 days in-office and 2 remote
Company Overview