Note: The job is a remote job and is open to candidates in USA. Check Point Software provides cybersecurity solutions that protect organizations from sophisticated cyber and AI-driven threats. The Advanced Technical Account Manager serves as a trusted customer advisor, owns technical services delivery, leads implementation and optimization projects, monitors customer environments, and coordinates with sales, support, and management teams.
Responsibilities
- Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment
- Become the main point of contact for technical services delivery
- Take full ownership of your accounts by providing leadership and ensuring customer’s best interest takes priority
- Develop a deep understanding of customer’s technical environment, primary pain points, and all business challenges
- Advise customers by providing technical information, guidance, and support
- Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work
- Identify service opportunities for the sales/account team
- Proactively monitor customer’s environment to prevent major issues and assist support teams on any active problems
- Provide reports and proactive communication regularly to the customer, sales/account teams, and management
- Manage multiple projects from different customers and manage your own schedule to meet Check Point’s ATAM requirements
Skills
- Check Point experience
- Strong ability to prioritize work and deliver results
- Strong leadership skills to portray expertise in order to influence teams across the organization to achieve desired customer outcomes
- Excellent written and verbal communication skills
- The ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
- 8+ years of experience with IP based networks, network design, and security products
- Experience with several different operating systems: including Linux and Unix- based
- Extensive troubleshooting experience
- Customer oriented and post-sales experience with direct face to face service
- Must be eligible to work in the U.S. without sponsorship from an employer now or in the future
- Strong TCP/IP understanding and knowledge of Network Security
- Experience with Check Point products
- Strong VSX and Provider-1 (MDS) experience
- Experience with providing training
Benefits
- Full-time employment
- Remote work arrangement
Company Overview