Note: The job is a remote job and is open to candidates in USA. EPITEC is seeking a Temporary Administrative Support Specialist to manage tool support operations for agent teams. The role provisions and deprovisions system access, troubleshoots tool-related issues, coordinates with technical support teams, maintains documentation, and communicates status updates to stakeholders.
Responsibilities
- Set up and grant system access for new agents prior to training and class start dates
- Ensure all required tools and systems are fully operational and accessible on day one
- Serve as the first point of contact for tool-related issues and access requests
- Resolve basic technical issues independently and escalate complex issues to the appropriate support teams
- Act as a liaison between agents and technical support teams
- Monitor open tickets, provide status updates, and drive timely resolution of issues
- Promptly revoke system access for departing employees in accordance with compliance and security requirements
- Ensure all access changes are completed accurately and within established timelines
- Maintain accurate records of tool access, system status, and support activities across multiple classes and locations
- Monitor provisioning and deprovisioning workflows to ensure operational efficiency
- Provide clear and timely updates to managers, trainers, support teams, and agents regarding system access and issue resolution
- Communicate proactively to ensure stakeholders remain informed throughout the support process
Skills
- Strong organizational skills with the ability to manage multiple workstreams simultaneously while maintaining accuracy and attention to detail
- Excellent written and verbal communication skills
- Proven ability to collaborate across teams and effectively follow through on open issues to resolution
- Strong technical aptitude with the ability to quickly learn new tools, systems, and processes
- Ability to work under deadlines and adapt to changing priorities in a fast-paced environment
- Previous experience in administrative support, operations coordination, IT support, or a related field preferred
- Experience with ticketing systems, spreadsheets, and tracking tools is a plus
- Detail-oriented and highly dependable
- Strong problem-solving and customer service skills
- Comfortable working independently while coordinating with multiple stakeholders
- Ability to remain organized and responsive in a high-volume operational environment
Benefits
- Remote work arrangement
- 4-month contract duration
Company Overview
Company H1B Sponsorship