Note: The job is a remote job and is open to candidates in USA. Covenant Property Management is a property management company focused on creating exceptional experiences for guests and homeowners. The Part-Time Administrative & Reservations Coordinator will provide administrative support, manage documentation and internal communications, and handle reservations and leasing inquiries to convert bookings, maximize occupancy, and deliver a high-quality guest experience.
Responsibilities
- Process and organize company documentation
- Maintain digital files and records
- Assist with reporting and data entry
- Monitor shared inboxes and route requests to the appropriate team members
- Help maintain internal systems and SOPs
- Assist leadership with special projects
- Keep internal communications and records organized
- Perform various administrative duties as needed
- Drive revenue by converting guest inquiries into completed reservations and signed leases while maximizing occupancy
- Respond promptly to reservation and leasing inquiries
- Assist guests through the booking process
- Communicate specific needs for each reservation with operations, housekeeping, and field inspectors to ensure a smooth stay or move-in
- Answer phone calls, emails, and text messages professionally
- Coordinate reservation changes and cancellations
- Maintain accurate availability and ensure all short-term and long-term rental platforms are up to date
- Help maximize occupancy through exceptional guest communication
- Coordinate property tours for prospective long-term renters
- Work closely with the Operations and Sales teams
- Provide a luxury-level customer experience from inquiry through booking
Skills
- • Previous administrative experience
- • Customer service, hospitality, or reservations experience
- • Strong written and verbal communication skills
- • Experience with Breezeway, Streamline and Google Workspace
- • Ability to work independently while collaborating with a team
- •Property management experience is a plus, but not required.•
Benefits
- Flexible schedule
- Hybrid remote work
Company Overview