Note: The job is a remote job and is open to candidates in USA. Input 1 is hiring an Account Support Specialist to manage account adjustment requests and inquiries from insureds, brokers, and internal teams. The role processes billing adjustments, payment exceptions, audits, and customer communications.
Responsibilities
- Process account adjustments in the Premium Billing System (PBS) with accuracy
- Validate the accuracy of new account entries
- Conduct daily internal audits to ensure timely and accurate funding and refunds
- Handle returned checks, chargebacks, and payment exceptions
- Answer calls and process emails during peak times to maintain customer service standards
Skills
- High school diploma
- 0-3 years of related experience
- Strong attention to detail
- Excellent communication
- Proficiency with relevant software
- College degree
- Insurance or insurance financing experience
Benefits
- Full-time, remote employee position
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