Note: The job is a remote job and is open to candidates in USA. Axalta is a coatings company that develops solutions for automotive, industrial, and other markets. The Account Specialist, Collision role manages customer relationships, supports account retention, and ensures delivery of business agreements. The position develops account plans, resolves customer issues, supports sales and conversion efforts, and contributes to regional revenue and customer retention goals.
Responsibilities
- Acts as primary point of contact for identified customers and builds strong, collaborative relationships
- Understands key elements of the business agreement with each customer
- Develops and executes account plans capturing the product, color and services needs of the customer
- Understands and accurately communicates the values and benefits of Axalta product, color, and services
- Understands and engages the appropriate resources to meet the unique needs of each customer
- Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)
- Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer
- Effectively prioritizes tasks and contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency
- Provides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
- Leads paint conversion efforts and solicits distribution resources to support the customer
- Maintains accurate account information and contact data in SalesForce (SFDC)
- Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers
Skills
- An experienced sales professional with Automotive Refinish background and a strong track of successful customer support
- Bachelor's degree and/or at least 3-5 years of Automotive Refinish industry experience
- Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
- Working knowledge Axalta's core product lines and repair shop business fundamentals
- Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach
- Self-disciplined and able to perform effectively in unstructured and autonomous conditions
- Presents oneself in professional manner throughout all levels of the organization and considers how actions will affect customers
- Strong team player and actively seeks opportunities to support territory activities and meet customer needs
- Demonstrates effective written and oral communication skills
- Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)
- Must be willing and able to travel up to 50% of the time
- This fully remote role requires a local presence in the **Western New York** surrounding area to allow for onsite visits at customer sites and is not eligible for relocation nor sponsorship
Benefits
- Health insurance
- Paid time off
- This fully remote role requires a local presence in the Western New York surrounding area to allow for onsite visits at customer sites
Company Overview