Note: The job is a remote job and is open to candidates in USA. Wheel the World is seeking an enthusiastic, organized, and people-oriented Account Representative to join its remote team. The role supports customers and travel partners by managing communications, maintaining account information, coordinating resolutions, and contributing to an accessible and inclusive travel experience.
Responsibilities
- Build and maintain positive relationships with customers and travel partners
- Respond to account questions, requests, and follow-ups in a timely and professional manner
- Help customers and partners navigate Wheel the World’s platform, products, and services
- Maintain accurate account information and keep customer records up to date
- Follow up on open requests and make sure issues are properly resolved
- Identify customer needs and connect them with the appropriate internal team when needed
- Support account onboarding and ongoing account management
- Collaborate with Sales, Customer Experience, Operations, and other teams
- Help identify opportunities to improve the customer and partner experience
- Keep organized notes and communicate account updates clearly
- Contribute to a welcoming, inclusive, and accessibility-focused customer experience
Skills
- • 0–2 years of experience in customer service, sales, account management, hospitality, travel, or a related field—or a strong desire to start a career in these areas
- • Excellent written and verbal communication skills
- • Strong organizational skills and attention to detail
- • A customer-first mindset and genuine interest in helping people
- • Ability to manage multiple conversations, tasks, and follow-ups
- • Comfortable learning new technology and working with online tools
- • Ability to work independently in a remote environment while collaborating effectively with a team
- • Positive, curious, and solution-oriented attitude
- • Interest in travel, accessibility, inclusion, or hospitality is a plus
Benefits
- Fully remote work environment.
- Opportunity to build experience in account management, customer success, and travel.
- Collaborative and mission-driven team.
- Opportunity to make a meaningful impact on accessible travel.
- Learning and growth opportunities as the company grows.
Company Overview