Note: The job is a remote job and is open to candidates in USA. Centene connects people to the care they need to live healthier lives and works to make healthcare more accessible and effective. The Account Relations Manager II serves as a liaison between vendors and internal business partners, managing vendor relationships, monitoring performance, supporting implementations and training, and identifying process improvements.
Responsibilities
- Communicates to vendors to ensure member or provider satisfaction and performance
- Assesses key performance data to monitor and measure productivity of specific programs and program compliance
- Builds reports to leverage key performance data for metrics and to identify areas of process improvements for vendors
- Acts as a liaison between internal departments and vendors to handle escalations (e.g., claims), as appropriate
- Represents the company/department in facilitating new business/process implementations from initial launch through day-to-day interactions as needed
- Seeks out new business opportunities with vendors to create collaborative relationships that support compliance with standards and requirements
- Performs root cause analyses with vendors to identify business issues or problems to ensure member or providers satisfaction
- Acts as a liaison to workforce management and the training team to schedule and support vendor training on latest products/services
- Works directly with vendors on training, planned maintenance, and other services to educate and provide updates on products/services to member or providers
- Performs other duties as assigned
- Complies with all policies and standards
- Approximately 10% travel
Skills
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Requires a Bachelor's degree and 2 – 4 years of related experience
- Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position
- Preferred experience managing outsourced contact center vendors or business process outsourcing (BPO) partners, with responsibility for performance oversight, service level management, and operational accountability
Benefits
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- A flexible approach to work with remote, hybrid, field or office work schedules
Company Overview